Applications & Systems Analyst
Hybrid – i54 or Westerham – Permanent – Full Time
Support critical systems. Drive improvement across the business. We’re looking for an experienced Applications & Systems Analyst to join our IT function, supporting core enterprise systems across our EMEAA locations. This key role works closely with business stakeholders to support, develop, and improve ERP and reporting platforms. You’ll contribute across the full lifecycle—from day‑to‑day system support through to project delivery, system enhancements, integrations, and continuous improvement initiatives. Your role will be a trusted advisory function, translating business needs into effective technical solutions, supporting system stability, and ensuring applications meet the evolving needs of the organisation.
What You Will Be Responsible For
* Providing daily support for EMEAA ERP systems, including EFACS8, Sage 300, Sage 200, and Fourth Shift.
* Supporting system stability, issue resolution, and business continuity across core applications.
* Participating in an out‑of‑hours support rota when needed.
* Supporting proof‑of‑concept activity, feasibility studies, and evaluation of third‑party software and vendors.
* Contributing to end‑to‑end system and process design, integration requirements, and technical specifications.
* Supporting small and large‑scale projects, tracking progress, escalating risks, and resolving issues that impact delivery.
* Applying IT governance processes to ensure robust project definition, controls, and delivery standards.
* Proactively understanding business processes, drivers, and measures of success across functions.
* Translating business requirements into technical and operational solutions.
* Providing risk analysis and mitigation options for proposed solutions.
* Influencing project scope and solution definition through strong communication and internal consulting skills.
* Identifying opportunities to improve business processes and system efficiency.
* Supporting the development of performance metrics across IT and business teams.
* Participating in work prioritisation, estimation, and roadmap planning.
You’ll Bring
* Two‑ or four‑year degree in Computer Science, Information Systems, or a related discipline (or equivalent experience).
* Five or more years of experience supporting and developing enterprise applications or ERP environments.
* Strong technical skills, including SQL, JavaScript, XML, SSRS, and Power BI.
* Experience delivering or supporting small to large‑scale ERP implementations across regions.
* Strong analytical, problem‑solving, and project management skills.
* Clear and effective written and verbal communication skills.
* Experience working with IT service management tools such as ServiceNow and Jira.
* A solution‑focused mindset, with data analysis forming a key part of your approach.
* Confidence managing multiple priorities in a fast‑paced environment.
Core Competencies
* Cultivates Innovation – Curious, analytical, and always looking to improve systems and processes.
* Active Learner – Continuously develops technical and business capability.
* Collaborates – Builds strong working relationships across IT and the wider business.
* Plans and Aligns – Balances operational support with strategic project delivery.
Why Join Us?
You’ll work on business-critical systems with real influence across EMEAA operations, supported by a collaborative IT team and a global organisation investing in its technology landscape. This role offers variety, responsibility, and long‑term development within enterprise applications and systems delivery.
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