Senior Claims Handler / Insurance Officer
Location: Hybrid (Remote with 2 days per month in the Solihull office)
Contract: 3–6 months (Temporary, with potential to become permanent)
Rate: £250–£260/day — flexible for the right candidate
Start Date: ASAP
We are currently seeking an experienced Senior Claims Handler / Insurance Officer to join their Insurance Team. This is an excellent opportunity to take on a key role within a public sector environment, overseeing insurance claims and supporting the day-to-day management of the Council’s insurance programme.
Key Responsibilities:
Manage your own caseload of insurance claims, primarily personal injury and third-party property claims (Public and Employers Liability)
Supervise and provide first-line management to a small claims team
Deputise for the Insurance Manager when required
Liaise with insurers, brokers, solicitors, and internal departments
Ensure compliance with civil procedure rules in all aspects of claims handling
Represent in court where necessary and conduct site visits
Support the procurement, renewal, and administration of the Council’s insurance programme
Provide advice to staff on existing insurance policies
Assist in handling Freedom of Information requests and producing management information
Maintain accurate records using systems such as Evo or JCAD LACHS Candidate Profile:
Proven experience in insurance and claims handling within a local authority or public sector organisation
Strong understanding of civil procedures and relevant insurance legislation
Background in managing public and employers liability claims
Experience advising internal stakeholders on insurance coverage and liability
Comfortable working independently and leading a small team
Familiar with insurance systems such as Evo or JCAD LACHS Additional Information:
Flexible working arrangements: mostly remote, with only two in-office days per month required
Open to candidates interested in temporary-to-permanent opportunities
Candidates at all levels of insurance experience will be considered, except managerial level
Rate is flexible depending on experience
To express interest or request more information, please get in touch today.
Let me know if you'd like to tailor this for email format or adapt it for a specific platform. To find out more information please contact Lily at (url removed)
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency