About this role
As a Scheduler, your role is to support the planning, scheduling, and deployment of our Asbestos field-based operations. You will follow the appropriate processes to ensure that field-based surveyors have booked as many work orders as is practical – both in respect of compliance with client/contract response times and quality (sufficient time is allowed for works order completion).
Our field-based operatives work nationwide and for a variety of clients. This includes both directly employed operatives and subcontracted associates. Schedulers within the Asbestos Scheduling team will book as many appointments as is possible to support the delivery of efficient asbestos surveying and analysis.
Role Responsibilities
You will be responsible for implementing the Asbestos scheduling processes to effectively deploy field-base operations in the most efficient way. You will ensure we book sufficient appointments on a contract-by-contract basis to fulfil the requirements and drive our operational and commercial performance.
Working flexibly within the team, you will deploy resources, as well as handling inbound and outbound telephony demand and accurately data importing client information.
You will work collaboratively with the Scheduling Team Leader, Contract Coordinators, other Schedulers, Field-based Operatives and Operations Leaders to build rapport and trust.
In addition, you will be required to manage tenant enquiries in a friendly and helpful manner. Confidence with telephony and operating works management systems is vital.
Your responsibilities will include:
* Scheduling planned appointments for Asbestos field-based operatives, using your understanding of multiple works management systems.
* Uploading projects to our online booking platform.
* Retrieving booked appointments from our online booking platform and entering onto our operating platform.
* Mail merge letters for tenants.
* Recording points of contact onto our operating platform.
* Handling and resolving telephone and email inquiries from tenants.
* Making proactive outbound telephone calls and positively influencing tenants to arrange appointments.
* Sharing ideas and insights to continually improve the scheduling function, including increasing the number of appointments made, appointments kept, and properties accessed.
Specific team targets will include:
* Improving productivity by ensuring surveyors are fully booked each day.
* Fulfilling the percentage of work orders (in terms of appointments made, access, and completion).
Role requirements/experience
There are no mandatory qualifications required for this role. It is more important to assess relevant competencies and personality attributes. This role may suit experience in a deployment and scheduling role (not sector/market specific). The role will suit outgoing and friendly individuals that are able to communicate and build rapport.
Benefits
Pennington Choices has been recognised by Best Companies as being a very good employer each year since 2018. We offer a working environment that is stimulating, where our people are given the tools they need to help shape their careers. With approachable and supportive line management and a proven track record of promoting from within, we encourage our people to be the best they can be, and we provide them with training, variety and support to help them grow.
We also provide colleagues with:
* Competitive salary and transparent salary bands
* Commitment to super flexible and remote hybrid working where applicable
* 37.5-hour working week
* 26 days annual leave plus 8 Bank Holidays (pro rata)
* Additional leave for length of service up to 31 days each year
* Opportunity to buy additional annual leave or sell surplus leave
* Enhanced employer pension contributions of 4% when you contribute 6%
* Enhanced maternity and paternity pay
* Regular Learning and Development opportunities
* Regular company social events including an annual summer BBQ
* Cycle to work scheme, offering savings of at least 32% on a new bike and cycle safety accessories
* Electric Car salary sacrifice scheme, saving 30-60% on an electric car (subject to eligibility)
* Access to an online platform providing employee discounts on hundreds of high street brands
* Access to private healthcare, Employee Assistance Programme, and Wellness programmes including annual flu jab
* Paid sick leave allowance each year
* Free eye tests and contribution towards new glasses/frames
* Referral programme offering up to £2,000
* Option for personal use of company vehicle (subject to eligibility)
* Access to paid volunteering days in support of local charities/initiatives
* Length of service reward
* Welcome goodie bag
About us
Pennington Choices is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
Pennington Choices provides property surveying and consultancy services to organisations nationwide. We have a wealth of experience working with more than 800 public and private sector organisations across social housing, NHS, education, and rail since 2000.
At the heart of what makes Pennington Choices special is our people. We live by our values of being fun, resilient, brave and treating each other with respect. We also know there’s more to life than work, which is why we will encourage you to stay active, nurture your mental health, and create a fulfilling work/life balance.
Our head office is a converted barn in the picturesque Cheshire countryside, located just 3 minutes from M56 Jct10, and we have regional offices in Bromley, Kent and Sheffield. We are a close-knit organisation with people at our very core, and we strive for excellence in everything we do. As winners of Employer of the Year at both the Warrington Business Awards and the South London Business Awards, we’ve been recognised by Best Companies as a very good employer each year since 2018.
Ready to start your next chapter?
If this sounds like the job for you, complete the job application and attach your CV for consideration in the link below. Apply to become a Scheduler here. Our team will be reviewing all applications over the next couple of weeks. Unfortunately we are unable to respond to everyone individually; if you have not heard from us within 14 days it means that we will not be progressing your application further on this occasion.
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