As Contract Manager, you will be the single point of accountability for the overall performance of the contract, with a clear focus on operational excellence, financial control and client satisfaction.
Responsibilities
* End-to-end operational delivery across all three sites
* Spend the majority of your time embedded on site, supporting teams and clients
* Lead, develop and inspire multi-disciplinary teams across security, cleaning and catering
* Act as the key contact for clients, hosting monthly review meetings, producing reports and managing service performance against KPIs and SLAs
* Take full ownership of financial performance, including P&L management, cost control and forecasting
* Ensure 100% statutory and contractual compliance, championing health, safety and governance at all times
* Drive continuous improvement, innovation and service development across all service lines
* Maintain a visible leadership presence, coaching and developing site managers and supervisors to strengthen succession and capability
* Maintaining consistently high service standards across security, cleaning and catering
We're seeking an experienced and well‑rounded Facilities Management professional with a sharp commercial focus and a proven track record of delivering Soft FM services including cleaning, security and catering across multiple sites.
This is a senior, hands‑on operational role suited to someone who thrives in a fast‑paced, blue‑collar environment and enjoys building strong client relationships while driving performance, compliance and commercial outcomes. This is an exciting opportunity to join a progressive FM provider where operational excellence, client partnership, and service innovation go hand in hand.
Qualifications
* At least 3 years' experience managing multiple sites within Facilities Management (Soft Services)
* Proven operational expertise across security, cleaning and catering
* A strong, evidence‑based background in client relationship management
* Demonstrable experience managing P&L, budgets and financial reporting
* The ability to lead and develop teams within a blue‑collar operational environment
* A proactive, solutions‑focused leadership style with excellent stakeholder skills
* Flexibility to travel and work autonomously across multiple locations, SIA Non-Frontline Licence (held previously or currently, with ability to re‑qualify)
* IOSH qualification desirable
* Full UK driving licence and access to a vehicle
* Ability to work flexibly and remotely when required
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