Overview
Advert may close early if sufficient number of applications is reached. This is a cross site post between the North Tees and the Hartlepool sites.
The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order to appropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training. Ability to deliver all reception duties is also a requirement of the role, again following the appropriate training.
Responsibilities
* Book endoscopy diagnostic and therapeutic procedures.
* Communicate with multi-disciplinary medical and surgical teams.
* Adhere to all Trust and Endoscopy specific policies, procedures and guidelines. Ensure that all work outputs are completed to a high standard of quality and that patient waiting times and pathway targets/timescales are met.
* Identify when additional capacity is required to meet waiting list targets and liaise with the Endoscopy Coordinators and Endoscopy Admin Lead to organise additional capacity effectively and with best use of resources.
* Perform reception duties including arriving and discharging patients onto the Endoscopy Unit via the Trusts electronic patient record, TrakCare.
* Ensure appropriate technologies and equipment are utilised to optimum functionality.
* Demonstrate excellent communication skills and liaise professionally with staff from other services and external service users including GPs, patients and their representatives.
* Support the updating and maintaining of standard operating procedures.
* Organise interpreters following appropriate trust policies, systems and processes.
* Carry out general office duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stock of routine supplies.
About us
At University Hospitals Tees, our main priority is to provide safe and high quality care to our patients every day. We strive to be the best place to work with the right staff in the right roles at the right time to deliver exceptional patient care and experience. We support staff through an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. We recognise staff through Star and Team of the month, colleague recognition, Managers Awards, Shining Stars and Service Awards. We support the Making Every Contact Count approach to health and wellbeing.
Details
Date posted: 12 September 2025
Pay scheme: Agenda for Change
Band: Band 3
Salary: £24,937 to £26,598 a year pro rata per annum
Contract: Permanent
Working pattern: Full-time, Part-time, Job share
Reference number: 345-MED7356826-A
Job locations: University Hospital of Hartlepool, Holdforth Road, Hartlepool, TS24 9AH
Job responsibilities
This is a cross site post between the North Tees and the Hartlepool sites. The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order to appropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training. Ability to deliver all reception duties is also a requirement of the role, again following the appropriate training.
Person Specification
Essential
* GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent) and GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent).
* Experience of clerical work involving computerised systems; demonstrable experience of working in a customer focused environment; ability to manage own workload; ability to plan and organise admin tasks.
* Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work.
* Demonstrate excellent communication skills.
* Demonstrate a good working knowledge of Windows-based computer systems and be capable of using most Microsoft Office applications.
* Ability to work under pressure and meet tight deadlines whilst delivering high quality work.
* Flexibility to cope with different work environments.
Desirable
* IT qualification (ITQ at level 2 or equivalent) or NVQ at level 2 in Business Administration or Customer Care (or equivalent).
* Experience of working within a healthcare environment.
Disclosures
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service will be required to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information see the UK Visas and Immigration guidance and related overseas applicant references.
Employer details
North Tees & Hartlepool NHS Foundation Trust
University Hospital of Hartlepool, Holdforth Road, Hartlepool, TS24 9AH
Website: North Tees & Hartlepool NHS Foundation Trust
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