Overview
Job Title: IT Support Assistant
Salary: GBP35,000 - GBP40,000 per year (plus bonus and benefits)
Job Type: Full-time, Permanent
Location: Reigate (on-site, Monday to Friday)
Benefits: Competitive salary with yearly bonus, Company pension, Employee discounts, Health & wellbeing programme, Enhanced maternity and paternity leave, Bereavement leave, Sick pay & Free on-site parking!
The Role
This is an excellent opportunity for someone looking to develop their IT career in a varied and hands-on role. As an IT Support Assistant, you will play a key part in maintaining IT systems and supporting end users, while gaining exposure to a wide range of technologies. You’ll work alongside an experienced IT lead, who will provide mentoring and support to help you progress.
Key Responsibilities
* Act as first-line support for hardware, software, and network issues.
* Set up and maintain laptops, desktops, mobile devices, and printers.
* Provide user support for common applications, including Microsoft Office.
* Carry out routine system checks, maintenance, and updates.
* Assist with Active Directory tasks such as account creation and password resets.
* Troubleshoot wired and wireless network connectivity problems.
* Support IT-related projects and system upgrades.
* Learn and assist with database systems, contributing to automation and process improvements.
Skill Set Required
* Genuine interest in IT with hands-on experience (work, study, or personal projects).
* Basic knowledge of Windows systems, PC hardware, networking, and Active Directory.
* Confident with Microsoft Office and standard software.
* Strong problem-solving skills and ability to explain technical issues clearly.
* Self-motivated, organised, and a good team player.
* 1-2 years IT support experience and relevant education.
* Exposure to scripting (PowerShell, Python) and relational databases (Desirable)
* Reliable, proactive, and patient when supporting users (Desirable)
For your information: Interested? Please send your CV in as a Word format only
Please only apply if you are already eligible to work in the UK
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Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.
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