We have an exciting opportunity for a motivated andcompassionate individual to join our team as a Medical Secretary. This variedand rewarding role involves range of administrative tasks that help support thesmooth running of the practice and occasional contact with patients andexternal team members over the phone.
We are looking for someone who is calm under pressure,friendly, and professional, with a strong work ethic and excellent secretarialskills. A flexible approach is essential, as the role is offered on a weeklyrota basis covering core hours between 7:45am and 6:30pm.
This is a great opportunity to be part of a team that trulyvalues patient-centred care and supports each other in delivering high-qualityservices to our local community.
Main duties of the job
Typingmedical referrals, reports, correspondence, and other documents as required by thepractice.
Liaisingwith external agencies such as hospitals and community services, ensuring referralsare processed efficiently.
Maintaina clean, tidy, effective working area at all times.
Manageown training updates as set by Practice.
Supportall clinical staff with general administrative tasks as requested.
About us
Humberstone Medical Centreis a well-establishedGP practice located in East Leicester, serving a diverse population ofapproximately 12,000 patients. We pride ourselves on delivering high-quality,patient-centred care in a supportive and collaborative environment. Our experiencedteam includes GP Partners, Salaried GPs, Registrars, Nurses, HCAs, Pharmacists,and supporting staff along with strong management team, all working together tomeet the needs of our local community. As a teaching practice, we activelysupport the development of future healthcare professionals and encourageongoing learning and progression for all members of staff.
We are a key member of the Salutem Primary CareNetwork, working closely with neighbouring practices to deliver enhancedservices and improve patient outcomes. We are committed to continuousimprovement and providing a positive working environment.
Job responsibilities
Main Duties of the Job
Referrals and Correspondence
* Process and complete all patient referrals, including:
* Advice & Guidance (A&G)
* Acute Visiting Service (AVS)
* Routine
* Single Point of Access (SPA) referrals
* Ensure referrals are accurate, complete, and submitted within required timescales.
* Monitor and audit the referrals worklist, identifying and addressing any outstanding actions.
* Liaise with secondary care providers to chase hospital appointments and confirm outcomes.
Patient Registrations and Records
* Process patient registrations (paper and automated) accurately and efficiently.
* Manage deductions and maintain GP Links to ensure patient lists remain current and compliant.
Screening and Monitoring
* Monitor and record FIT test results and follow up any outstanding actions.
* Track and record Bowel Cancer Screening data, ensuring results are managed and documented appropriately.
Clinical Coding
* Code and summarise incoming clinical correspondence, including hospital letters, discharge summaries, and test results.
* Ensure all clinical information is entered accurately using appropriate Read/SNOMED codes.
* Collaborate with clinicians to clarify and maintain accurate patient coding.
* Support QOF (Quality and Outcomes Framework) and enhanced service reporting through accurate data entry and coding.
Meetings and Clinical Support
* Arrange, attend, and minute GSF (Gold Standards Framework) meetings, ensuring all actions are recorded, distributed, and completed.
* Provide administrative support for multidisciplinary meetings and audits as required.
Complaints and Patient Enquiries
* Receive, log, and acknowledge patient complaints in accordance with the practice complaints policy.
* Assist the Manager in gathering information and preparing responses.
* Handle sensitive situations with professionalism and discretion.
Please note: this job description is not exhaustive and may be subject to change following consultation to meet service needs.
Person Specification
Qualifications
* GCSEs (or equivalent) in English and Maths Evidence of continuing professional development
Experience
* Experience in a healthcare, general practice, or NHS setting.
* Experience dealing with confidential and sensitive information.
* Excellent communication and interpersonal skills, both written and verbal.
* Ability to manage time effectively and prioritise workload
* Experience of using SystmOne and e-Referral Service (e-RS).
* Experience working as a Medical Secretary.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
HR, Compliance and Quality Assurance Manager
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