Greetings!AdroitPeopleiscurrentlyhiring Role: Senior Product Owner Duration: Contract Location: Newbury, UK Onsite 5 days/week Job Spec 3.1 Technical Expertise The PO must demonstrate deep understanding of: ServiceNow CSM, including: Business Services Technical Services CMDB modelling Entitlement frameworks SLA/Contract behaviours Scripted REST APIs TMF APIs, specifically: TMF-632 (Customer) TMF-637 (Product Inventory) TMF-638 (Service Inventory future scope) G-DxL canonical integration layer, async message handling, and queue sequencing. Portal ecosystems: COVE Legacy Liferay portals New portal direction (OPF / COVE2.0) Product lifecycle management and its impact on: Ticket behaviour SLA clocks Portal permissions AGF routing 3.2 Product Leadership Proven experience delivering multi-market enablement products. Ability to define and lead incremental releases across multiple impacted platforms. Strong competency in driving consensus across Group, RO, COVE, DXL and DevOps. 3.3 Analytical & Decision-Making Capability Ability to interpret complex payloads, data models, state machines, and architecture diagrams. Ability to challenge markets on data quality, product modelling, and compliance. 3.4 Communication & Stakeholder Engagement Translate highly technical design decisions into stakeholder-ready communications. Facilitate design authority sessions across Group, Market, DXL, ServiceNow, Security, and Portal teams. 4. Key Deliverables Product roadmap for SN4B Product Inventory Onboarding L3/L4 functional specifications and acceptance criteria Updated solution intent, RAID, decision logs Market onboarding artefacts (Romania future markets) SPDA documentation & sign-off Backlog refinement packs (for SNOW, DXL, Portal teams) Test-readiness and regression governance documentation Post-MVP rollout plan including scaling strategy 5. Success Measures Zero-defect integration for TMF-637 create/update and GET operations Full alignment across Group DX, DXL, SNOW, and Portal stakeholders Accurate lifecycle behaviour enforced across all product instances Add-on modelling working end-to-end (BS, TS, relationships, portal visibility) No regression to DigiCom or existing SN4B customer journeys Successful market cutover for Romania with fully automated onboarding Reduced manual onboarding effort and improved incident/service request routing accuracy