About Lawsons Lawsons is the UK’s largest independent supplier of fencing, timber, and building materials, with over a century of experience and 35 well-established branches across London and the South East. We are dedicated to delivering top-quality products and providing exceptional service to both trade and retail customers. Join a dynamic and supportive team environment where your efforts make a difference, and your career can thrive. Telesales and Counter Sales - New Malden We are seeking a committed individual to join our New Malden branch in a dual Telesales and Counter Sales position. This fast-paced, customer-facing role is perfect for someone motivated by building relationships, meeting targets, and delivering outstanding service in the construction supplies sector. Location: Unit 16, Adams Industrial Estate, St Johns Rd, New Malden, KT3 3SQ. Working Hours, Salary & Benefits – Lawsons New Malden Sales Careers Full-time role: Monday to Friday 07:30 - 17:00 and alternate Saturdays 08:00 - 12:00 (44.5 hours per week). Salary: £34,000 - £38,000 per annum (dependent on experience). 25 days holiday plus Bank Holidays and 1 Celebration day. Pension scheme and Death in Service cover for your peace of mind. Employee Assistance Programme, ongoing training, and real career progression opportunities within a stable, values-driven company. Main Responsibilities – Engage professionally with customers via telephone and at the trade counter as the branch’s ambassador for product knowledge and service quality. Advise retail and trade customers on the most suitable fencing, timber, and building materials to meet their needs, using your strong sales skills to promote additional products and up-sell where appropriate. Efficiently manage sales enquiries: respond rapidly to trade counter and phone queries, process orders, and provide quotations accurately and effectively. Proactively seek new business opportunities by conducting outbound telesales calls and qualifying leads, consistently working towards and exceeding branch sales and margin targets. Support key company policies: uphold audit requirements, maintain security to prevent loss, and contribute to stock counts while ensuring merchandise is well-presented. Deliver feedback on customer trends and market opportunities to management, helping strengthen the branch’s performance and reputation. Cultivate a friendly, inclusive, and knowledgeable customer experience at all times in line with Lawsons’ values. Skills and Qualities for Sales Success Experienced in sales within a builders merchants or similar environment (essential). Excellent communicator: approachable, confident, and professional when dealing with customers in person and over the phone. Proficient IT user, able to quickly master CRM and phone systems. Target-driven, highly motivated, and enthusiastic with a passion for growing sales and delivering positive customer outcomes. Strong time management and multitasking skills with a keen attention to detail. Skilled at building lasting customer relationships and collaborating in a supportive team environment. Professional, reliable, and aligned with Lawsons’ ethos of safety, service, and excellence. HP