Contract: 35 hours per week, 12 months fixed term contract
Salary: £29,802 to £34,654 + London Weighting Allowance (LWA) £3,954
Location: Victoria, London, SW1V 1QQ
Closing date: Wednesday 25th March 2026
Interview date: Tuesday 7th April 2026
Are you a proactive problem-solver who thrives in a fast-paced environment? We are recruiting for a Facilities Helpdesk Manager based in Victoria, London. This is a hybrid, fixed term role until March 2027.
More about the role
In this dynamic position, you will be the driving force behind our Estates and Facilities helpdesk. You'll coordinate both reactive works and planned preventative maintenance, ensuring requests are triaged effectively, urgent issues are resolved swiftly, and service disruptions are clearly communicated to all stakeholders.
Day-to-day, you will line-manage and empower a team of two Facilities Administrators, fostering a positive, inclusive, and values-led culture through coaching and training. You'll also act as the crucial bridge between our clinical, retail, and rehoming site teams and our external contractors. This means identifying the right technical experts for the job, deploying them effectively, and closely monitoring their performance against agreed service levels.
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