Provide day-to-day technical support for warehouse and office users, resolving issues related to computers, handheld scanners, printers, and other IT equipment. * Monitor, maintain, and troubleshoot network connectivity, Wi-Fi, and system access in the warehouse environment. * Set up and configure new hardware and software for staff, ensuring proper functionality and security compliance. * Assist in managing user accounts, passwords, and access permissions in accordance with company IT policies. * Support and maintain warehouse management systems (WMS), ensuring operational continuity for the logistics and operations teams. * Log, track, and document all IT support requests and resolutions using the company’s ticketing system. * Coordinate with external vendors or the central IT team for escalated technical issues or system upgrades. * Conduct routine checks on IT equipment in the warehouse to prevent downtime. * Provide basic IT training and guidance to warehouse staff on the proper use of systems and equipment. * Support software updates, backups, and preventive maintenance tasks as required. Experience and qualifications: * Diploma or degree in Information Technology, Computer Science, or a related field. * Minimum 1–2 years of experience in IT support, preferably in a logistics, warehouse, or industrial environment. Skills and knowledge: * Strong understanding of Windows operating systems, MS Office, and common enterprise applications. * Hands-on experience with hardware troubleshooting (PCs, printers, scanners, mobile devices). * Basic knowledge of networking (LAN, Wi-Fi, routers, switches). * Familiarity with warehouse management systems (WMS) or ERP systems is an advantage. * Excellent problem-solving and communication skills with the ability to work under pressure. * Ability to collaborate effectively with non-technical warehouse and operations staff. * Willingness to work on-site and occasionally outside normal business hours for urgent support