You will be working as part of the Technical department providing technical advice to external Gas Safe registered Engineers. * You will use your skills to interpret and explain technical information and instructions. * You will understand customer requirements and show a good technical aptitude combined with the ability to give advice by telephone with clarity and diplomacy. * You will be confident giving technical advice and will give our customer world class customer service. * You will be target driven and your performance will be measured on achieving KPI’s. Requirements: * GCSE Grade 4 or above or an equivalent qualification in English * Passion for customer service * Good problem-solving aptitude * Computer literate with experience using all Microsoft applications * Excellent communication skills