Job Summary
We are seeking enthusiastic and dedicated Shop Staff to join our team. The ideal candidates will possess strong communication skills and a passion for providing excellent customer service. As a member of our shop staff, you will be responsible for assisting customers, managing merchandise, and ensuring a pleasant shopping experience. Multilingual abilities, particularly in English and Spanish, are highly valued as we serve a diverse clientele.
Responsibilities
* Greet customers warmly and assist them with their shopping needs.
* Provide knowledgeable information about products and services available in the shop.
* Engage in upselling techniques to enhance customer satisfaction and sales.
* Maintain an organised and visually appealing merchandise display to attract customers.
* Handle transactions accurately while demonstrating basic math skills for cash handling.
* Manage time effectively to ensure all tasks are completed efficiently during shifts.
* Exhibit excellent phone etiquette when responding to customer inquiries via phone or email.
* Collaborate with team members to create a positive working environment and achieve sales goals.
* Make drinks like coffees, teas and matcha, training will be provided.
Experience
* Previous experience in retail or customer service is advantageous but not essential.
* Bilingual or multilingual candidates are encouraged to apply, especially those fluent in English and Mandarin/Cantonese.
* Strong organisational skills with the ability to manage multiple tasks simultaneously.
* Excellent communication skills, both verbal and written, to interact effectively with customers and colleagues. If you are passionate about retail and enjoy working in a dynamic environment, we invite you to apply for the Shop Staff position today
Job Type: Part-time
Pay: From £12.21 per hour
Expected hours: 16 – 25 per week
Benefits:
* Employee discount
* Flexitime
Work Location: In person