We are looking for a Distribution Centre Operations Manager with hands-on experience at a supervisor or junior manager level. This role is ideal for someone with proven DC operations experience who is ready to take the next step in their career. Join our fast-moving retail environment, embrace exciting challenges, and help drive our success. If you're ready to progress, we want to hear from you
Location & Availability: This role is based at our Distribution Centre in Bulwell, Nottingham. The position requires availability from Monday to Sunday, with a standard workweek of 40 hours. The workday starts at 6:45 AM.
ABOUT THE ROLE
You're the supporter, the operator, and the team player. The Distribution Centre Operations Manager is responsible for overseeing and optimising the processes within our distribution center. To enable the vison, lead a high-performance team to deliver distribution operations, providing world class service to customers across all touch points. This role requires a strategic thinker with strong leadership skills and a customer-centric mindset. You will work closely with cross-functional teams to ensure seamless operations and exceptional service delivery.
KEY RESPONSIBILITIES
Safety and Compliance: Role-model and coach your team on safe behaviours; respond to, report, and investigate hazards, near-misses, and incidents. Inspect equipment for safe functionality and request maintenance as needed.
Operational Excellence: Lead the DC's contribution to trade-driven projects and high-volume retail events. Plan and execute commercially and operationally sound solutions to achieve brand outcomes.
Leadership and Team Development: Lead and manage a team to deliver the Group strategy, build a team of engaged brand and product ambassadors, and lead the Cotton On culture. Manage both your and your team's HPAs to align with the Cotton On's frameworks.
Customer Service: Oversee customer service and returns within the DC, ensuring high standards of service and resolution.
Performance and Reporting: Influence across the business to drive performance, deliver on strategy, and provide an exceptional customer experience. Report, communicate, and present functional and DC performance and trend analysis to key stakeholders.
Maintenance Management: Provide responsive and preventative maintenance support to the DC, including equipment servicing, external grounds, automation, waste removal, and site hygiene. Engage key contractors and other external stakeholders to negotiate and procure necessary services.
Competence Building: Build and maintain a sustainable level of competence in the use and maintenance of equipment on site to improve overall site uptime.
THE WINNING SKILLS
* Distribution Centre Management: Experience in distribution centre management, supply chain planning, or a related role, or previous retail management experience.
* Health & Safety Compliance: Experience in DC Health & Safety compliance and handling maintenance management.
* Communication and Interpersonal Skills: Outstanding communication and interpersonal skills, with the ability to collaborate effectively across departments and with external partners.
* Operational Optimisation: Proven track record of successful customer planning and operational optimisation in a distribution environment.
* Leadership and Team Management: Excellent leadership and team management skills, with experience in coaching and developing staff.
* Technical Proficiency: Proficiency in Warehouse Management Service (WMS) software and tools (e.g., WMS 17 system). Microsoft Office skills.
* Problem-Solving Abilities: The ideal candidate should have a knack for problem-solving, with the ability to think critically and develop innovative solutions.
* Communication and Collaboration: Strong written and verbal communication skills are necessary to share insights and recommendations with the team. The ability to communicate effectively and work collaboratively with team members is essential.
* Organisational and Time-Management Skills: The candidate should be able to manage their time efficiently, prioritise tasks, and stay organized in a fast-paced environment.
BENEFITS
We are committed to personal and professional development, which is supported by an ever growing and expanding culture. We believe our people deserve the best spaces to support their work and we also provide:
• Competitive Salary
• Additional holiday (purchasing leave - More You Time)
• A Team Culture that feels like a family and celebrates YOU
• Baby pack for new parents
• Bike Scheme
• Wider Tech Benefit
• Class Pass Benefit
• Career Development Opportunities
• Bi-annual Our Awards including a Cotton On Foundation Trip
• Exceptional 50% product discounts
• Employee Assistance Program
• Training/professional development
If you are looking for a new challenge and feel you have the relevant experience then we'd love to hear from you
Please Apply now to submit your application.
Who are we?
Cotton On Group's purpose is to make a positive difference in people's lives. Born in Australia, Cotton On Group is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men's, kids, body, accessories and stationery.
We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.
We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.
If you have any individual needs in order to fully participate in the recruitment process, please contact us at so we may support you in completing the job application process.