Operations Manager – Hot Tubs & Swim Spas
All other details have been adjusted to suit the more senior "Operations Manager" title while keeping the tone approachable but professional for Indeed:
Operations Manager – Hot Tubs & Swim Spas
Location: Cwmbran
• Salary: £35,000 + Performance Bonus
Lead service operations for one of the UK's fastest-growing hot tub retailers
Dreamspas is seeking a driven and experienced Operations Manager to take full ownership of our busy Cwmbran service hub. You'll oversee everything from engineers and installs to warehouse control, stock, complaints handling, and aftercare.
We're looking for someone with proven leadership, strong operational skills, and at least 5 years' experience in the hot tub or wider leisure industry.
Key Responsibilities
* Oversee daily service, installation, and warehouse operations
* Manage engineers and warehouse staff to ensure productivity and quality
* Lead scheduling, job planning, van maintenance, and weekly reporting
* Own the complaints process, ensuring swift, professional resolutions
* Be hands-on with complex installations, especially swim spas
* Maintain warehouse housekeeping, stock control, and health & safety compliance
* Support engineers with job prep and ensure vans are clean and equipped
* Drive performance against KPIs and monthly revenue targets
* Promote service plans and upsell opportunities (tracked monthly)
What We're Looking For
* Minimum 5 years' experience in the hot tub or leisure sector (essential)
* Proven background in operations or service management
* Excellent leadership, planning, and communication skills
* Calm under pressure and confident in decision-making
* Hands-on, proactive, and customer-focused
* Full UK driving licence required
Salary & Benefits
* £35,000 per year (depending on experience)
* Bonus scheme linked to department performance
* Company pension
* Staff discounts
* Supportive team culture
* Career progression opportunities
Location
Cwmbran, South Wales
Hours: Full-time, Monday to Friday (some flexibility may be needed for installs or support visits)
Job Types: Full-time, Permanent
Pay: £35,000.00-£37,000.00 per year
Ability to commute/relocate:
* Cwmbran NP44: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Leisure Industry: 5 years (preferred)
* Forklift: 1 year (preferred)
Licence/Certification:
* Driving Licence (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person