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Help desk administrator

Worthing
Permanent
Mitie
Posted: 1 August
Offer description

Job Description

Main Duties

1. Ensure accurate P&L reporting
2. Monitoring spend against client budget & glide path targets
3. Raising and gaining approval for chargeable works
4. Liaise with Operation Team regarding the status of purchase orders, projects, and quotes to ensure timely and accurate allocation of costs
5. Completion of log for project, Ad Hoc, core & PxV works
6. Raising, Goods Receipting & accurate allocation of orders in SAP / Coupa
7. Re consolidate Technical, Scientific & Soft Services accounts and ensure all month end documentation is returned to the central finance team on time
8. To take notes at disciplinary, grievance and investigation meetings
9. To attend and actively participate in comm cells, governance, meetings, and training courses as required relevant to your role
10. To manage all near miss & observation uploads into EcoOnline, report accordingly to site lead & the onsite client
11. Take calls from customers in relation to reactive jobs and general enquiries and log onto Maximo ensuring correct and sufficient information is obtained from the customer to allow the jobs to be completed in a timely manner
12. Minimise the number of duplicate jobs raised through regular reviews of open tickets
13. Proactively chase and close jobs in line with the SLAs using daily reports and the Mozaic reporti...

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