What You Would Do As Our Project Manager
As a Project Manager you will be responsible for ensuring all aspects of service are in place and making sure to deliver a high level of customer satisfaction. You should act as a point of escalation when necessary and provide some pre‑sales support if needed. Reporting to the UK Portfolio Manager, you will be responsible for the delivery of multiple projects and for ensuring that the solution is executed and managed in line with the delivery plan, quality plan and budget.
You would also be responsible for:
* Creating and maintaining project plans, assigning responsibilities, managing P&L, tracking costs vs. budget, and ensuring timely change control and customer approvals.
* Acting as the single point of contact for clients and internal teams, chairing regular reviews, escalating issues when needed, and reporting progress to both clients and management.
* Recording time per company policy, ensuring accurate forecasting for invoicing and revenue recognition, and supporting successful project transition into operations.
* Ensuring projects meet time, cost, and quality targets, managing risks and issues with contingency planning, and conforming to TRAKA governance throughout the lifecycle.
* Working closely with Sales, Technical Support, and R&D to identify opportunities, drive improvements, support business growth, and travel to customer sites when required.
The Skills and Experience You Need
We are looking for someone who:
* Holds a qualification in project management, such as PRINCE2 or APM, with proven experience in leading projects within the technical/technology industry.
* Is experienced in managing people, demonstrating strong leadership, conflict resolution, and negotiation skills, along with excellent verbal and written communication.
* Is confident in managing risks and issues, with a flexible attitude towards working hours and a strong commitment to successful project delivery.
* Has the skills to build strong relationships, both internally and with customers, to support collaboration and ensure smooth project execution.
* Is capable of accurate and professional reporting, handling confidential data responsibly and maintaining high standards in forecasting and governance.
Moreover, strong IT skills, including experience with software installation, proficiency in Microsoft Office products, and a solid understanding of databases (preferably Microsoft SQL) and networking fundamentals, will be considered an asset.
What We Offer
* 25 days holiday + bank holidays.
* Ex‑gratia day for Christmas Eve.
* Access to an online benefits portal.
* ASSA ABLOY Family Brand discount (Yale).
* 3 × Annual salary life cover.
* Company Pension scheme standard 5%.
* Annual discretionary bonus.
* Access to Employee Care scheme.
We are building diverse, inclusive teams and encourage applications from everyone who can see themselves working with us.
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