Operations Support Administrator - Housing Support
* £25,635 per annum plus benefits
* 37 hours per week (Mon – Friday)
* Home based with regular travel.
* 6 months Fixed Term Contract.
* Closing date for applications: 14 days (Midday)
At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.
The role & what you take care of:
We are seeking an enthusiastic, motivated and proactive Operations Support Administrator to join our team of Housing professionals. In this role, you will work closely with colleagues who are dedicated to excellent customer service and maintain our company’s core values and standards of excellence. Your responsibilities will include providing essential administrative support to ensure data is processed efficiently, accurately, and reliably. Our main goal is to handle all customer interactions swiftly and effectively, making sure each contact results in an outstanding experience from start to finish.
* Effectively prioritise, multi-task, and proactively manage workstreams both independently and within a team.
* Deliver exceptional, detail-oriented service, consistently going above and beyond in all administrative and customer-facing tasks.
* Support team operations by providing reliable administrative assistance, including data processing, correspondence, and appointment management.
* Facilitate housing processes by handling appointment scheduling, mutual exchange administration, and any temporary transfer arrangements.
* Contribute to service improvement by sharing ideas, collaborating across the department, and embracing Magna’s safe and positive workplace culture. A comprehensive role profile is attached to this Advert.
What you need to be successful:
* Demonstrable experienced in fast-paced office and remote working environments, collaborating effectively both independently and as part of a team.
* Excellent organisational skills, attention to detail, and care when handling data.
* Great communication skills with the ability to engage and collaborate across departments and with customers.
* Proven experience in customer-facing roles, adept at managing challenging conversations and supporting customer needs.
* Efficient at time management and familiar with using housing management systems or similar software. Formal qualifications are not required.
Applicants with transferable skills are encouraged to apply.
Magna Benefits:
We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers.
We offer:
* Company sick pay
* Pension matched up to 8%.
* Learning and Development.
* Mileage and Agile working
* Paid day a year to volunteer.
* Wellbeing Portal and Colleague Voice.
* Rental / Stamp Duty Loan and Credit Union.
* Employee assistance & Health Care Cash Plan.
* Discounts on entertainment, high street shops and grocery shopping.
* Competitive annual leave entitlement, which increases progressively with the duration of your service over the first five years.
Our full range of benefit details can be viewed on our website under each vacancy.
For an informal discussion about this post, please contact: Dani Davies – Talent Acquisition Manager at: or by mobile: 07528 974936
To apply please visit our website www.magna.org.uk, select Careers Tab / Current Vacancies / Role, or follow the link attached to this advert.
Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.