Job Title: Regional Care ManagerLocation: Home based but with extensive travel around the Kent & Surrey area, regions are approximately 90 minutes drive from your home location as a maximum. Head office location in Tonbridge, Kent with some office working required to attend monthly meetings and conduct carer interviews.Job Type: Full-timeReporting to: Registered ManagerSalary: Starting at £32,000+ (depending on experience)Requirement: Clean UK drivers’ licence and own carAbout us: Consultus Care and Nursing is a live-in care provider, for over 60 years we have been a trusted nationwide provider of exceptional live-in care and nursing care at home. We have a reputation for providing high-quality homecare, our established service is highly rated by clients who we enable to live well in the comfort of their own homes. Our diverse range of live in care services ensure that individuals can remain in their homes throughout their later years, eliminating the need to ever move into a care or nursing home, providing reassurance and peace of mind. We are very proud of the quality of the care we provide and are rated ‘Good’ by the Care Quality Commission (CQC) and is highly rated by our clients.We are focused on further growing our regulated Managed Care Service and are looking for an established and experienced Regional Care Manager to join our growing team.Job SummaryThere are three dimensions to the role; ensuring high standards of care and exceptional service are delivered to our existing clients and their families. Supporting new client business as well as retention and management of our care teams in the region.Existing clientsResponsible for the operational management of our live-in care services to clients living in the Kent and Surrey surrounding areas, ensuring high standards of care are always deliveredConduct regular reviews of care services in our client’s home in line with company policy and regulatory requirements, ensuring care plans are up-to-date, and clients’, their families and our carers have the support they needRegularly audit care services to monitor quality and maintain high standards of care delivery. Address any areas for improvement to ensure regulatory complianceEnsure carers are on-boarded effectively in their placements and are equipped with the skills and knowledge to provide the care neededBuild and maintain strong relationships with key stakeholders, including clients, families, and other healthcare professionals, to ensure the needs and expectations of our clients are metLiaise with clients and their families regularly to obtain feedback and ensure they are happy with the level of service provided. Encourage families to complete positive online reviewsAddress and resolve any client concerns or complaints, ensuring a high level of client satisfactionEnsure effective and efficient administration of care packages, communicating effectively with the central teamNew clientsWorking closely with the central sales team, conduct new business assessments when needed, with a focus on providing families with all the support they need to make a positive decision to use our serviceProvide feedback on assessments to the sales team, liaising with them to ensure all assessments are followed up in a timely mannerDevelop detailed care plans that reflect a person’s holistic needsWorking closely with the central team identify and match the most appropriate care team to meet an individual clients’ needsWorking closely with the sales and marketing team promote the company’s reputation within the community, actively seeking opportunities for growth and partnershipsCare team managementProvide strong supervision and management of carers in your region, ensuring they have the guidance, support, and resources needed to deliver exceptional care servicesConduct regular performance reviews and set clear objectives for carers, aligned with company goalsFoster a positive and collaborative work environment across the region, encouraging teamwork and professional developmentWork closely with HR to recruit, train, and retain high-quality carers across the regionEnsure all staff within the region are up to date with mandatory training and have the skills necessary to deliver high standards of careCarry out investigations and disciplinary procedures with carers when neededHost virtual carer drop-in sessions on Teams to offer a safe space for carers to discuss their experiences and answer any questions they may haveKey Performance Indicators (KPIs)Achievement of regional quality targetsClient satisfaction scoresClient retentionStaff retention, recruitment, and training compliance.Assessment to service start conversionQualifications and ExperienceLevel 3 in Health and Social care is desirable but not essentialExperience as a regional care manager/consultant within the care sector is required.A strong understanding of the regulatory environment and Care Quality Commission (CQC) requirements and guidance.Skills and competenciesAbility to make decisions using professional expertiseAbility to work effectively independently and as part of a team.Excellent time management skillsStrong IT skills with a proficiency in Microsoft applicationsExceptional communication and interpersonal skillsAbility to influence and build and maintain strong relationshipsHighly organised with a strong attention to detailProfessional and diligent attitudePersonal attributesPositiveKindCaringEmpatheticPatientConfidentDiligentTeam playerPay and benefitsSalary from £32,000+ depending on experienceHoliday 4 weeks increasing to 5 weeks, after 2 years of serviceBupa Cash Plan Health Insurance SchemeWorkplace pensionPerformance bonus payments after 2 years of serviceOn call enhanced pay for out of hours workingIt is essential for this role that you have a clean UK drivers’ licence and your own vehicle.Job Type: Full-timePay: From £32,000.00 per yearAdditional pay:Bonus schemeBenefits:Company pensionCycle to work schemeFree parkingOn-site parkingReferral programmeSick paySchedule:Monday to FridayWork Location: On the road