Job Description · Plan, organize, and execute the daily operations of the Laundry Department. · Assign and review the work of the laundry team engaged in receiving, washing, ironing, packaging and delivering. · Ensure that all the Standard Operating Procedures set for the Laundry department are followed. Any matter which may effect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management · Plan and ensure to implement preventive maintenance for all the laundry equipments. · Plan and budget the revenues and costs for the Laundry department. · Ensure that all personnel are kept well informed of department’s objectives and policies. · Motivate and develop staff to ensure smooth functioning of the department and promote teamwork. · Develop and maintain effective relationships with all service providers. · Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. · Ensure that the team has been trained for all safety provisions. · Conduct periodic and annual inventory of equipment & recommend replacement of equipment as required. · Identify optimal, cost effective use of the resources and educate the team on the same. · Review the monthly income and expenditure report of the laundry and develop an action/work plan. · Plan and schedule work for the group to ensure proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties. · Co-ordinate with the Director of Engineering in the area of maintenance and purchase of various laundry equipment. · Ensure to keep abreast with new developments in the laundry industry, trends in textiles and chemicals for textile care. · Ensure that the laundry equipment and area of work is maintained in a clear, safe & hygienic manner and as per the standards. · Monitor and control consumption of power, steam, detergents and other chemicals and devise methods for optimal usage of these. · Supervise and direct the daily activities of all laundry staff and are responsible for the efficient and smooth operation of the department. Co-ordinate with the Executive Housekeeper on the purchase & quality of room linen