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Location: Hampstead Heath – 3 days a week
Type: Full-time, Permanent
Team Size: Small team leadership (1 direct reports)
The Company
We are working with a rapidly growing Global Entertainment company who are investing heavily in technology and supplier partnerships to deliver robust, scalable, and future-ready solutions across every part of our business.
You Role
As an IT Supplier Manager, you’ll play a pivotal role in the strategic management of their technology supplier ecosystem. You’ll be responsible for defining product roadmaps, managing service quality, ensuring alignment with business objectives, and maintaining strong governance frameworks.
You’ll also oversee contract performance and contribute to innovation and transformation efforts across multiple technology domains.
This role is perfect for someone who thrives on ownership, cross-functional collaboration, and driving measurable impact through supplier relationships.
Key Responsibilities
* Lead supplier strategy and governance for a defined technology category.
* Develop and maintain product roadmaps and manage supplier backlogs.
* Ensure suppliers deliver exceptional performance, innovation, and continuous improvement.
* Collaborate closely with service operations to track performance trends and resolve root causes of recurring issues.
* Work with commercial and legal teams to ensure supplier contracts offer robust controls around service, continuity, cybersecurity, and compliance.
* Conduct structured service reviews using scorecards and performance data.
* Provide coaching and mentorship to team members, supporting their development and progression.
Key Skills
* Proven experience managing a diverse portfolio of technology suppliers.
* Strong background in vendor governance, backlog management, and agile delivery.
* Ability to translate technical insight into commercial outcomes.
* Experience building or modernising supplier management frameworks.
* Strategic thinking, exceptional communication skills, and commercial acumen.
* Comfortable working across a matrixed organisation with multiple stakeholder groups.
* Experience with SaaS providers, contracts, and performance optimisation.
* Leadership experience with a focus on team development and coaching.
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