Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!
Job Summary
Park Holidays UK is seeking a talented, enthusiastic, and passionate Accommodation Manager to join our team. The successful candidate will be responsible for overseeing the standards and operations of our accommodation services, ensuring a high level of cleanliness, safety, and guest satisfaction. This role requires strong leadership, excellent communication skills, and a commitment to exceeding guest expectations. As an Accommodation Manager, you will play a crucial role in maintaining our holiday fleet to the highest standards, both during peak season and in preparation for seasonal changes.
Job Duties
* Prioritise guest satisfaction by always ensuring professional and courteous communication.
* Assist in pre-season preparations and winter close-down tasks, including setting up and securing accommodations, managing inventory, and completing necessary maintenance tasks.
* Train, support, and monitor the cleaning team to ensure they meet company standards of cleanliness and safety.
* Ensure the cleaning team complies with Health & Safety standards and COSHH regulations; obtain relevant risk assessments and method statements from contractors.
* Manage key handling, inventory management, and the upkeep of safety equipment such as smoke detectors and fire extinguishers.
* Ensure all accommodations are inspected and meet company standards before guest check-in, and that any maintenance issues are promptly reported and addressed.
* Oversee the linen process and ensure all housekeeping areas are kept clean, tidy, and well-organised in compliance with Health & Safety regulations.
* Oversee staffing levels, including recruitment, scheduling, and rota management, to ensure adequate coverage and operational efficiency.
* Monitor and maintain the cleanliness and condition of all accommodations, ensuring they meet company standards.
* Greet and communicate with guests professionally and courteously, delivering exceptional guest service.
* Lead pre-season preparations, including setting up the fleet, managing inventory deliveries, and ensuring all units are guest ready.
* Oversee winter closedown activities, ensuring all accommodations are properly secured, cleaned, and prepared for the off-season.
* Manage linen stock levels and the overall linen process to ensure efficient operation.
* Foster strong communication and collaboration with the Holiday Service team to maintain the highest operational standards for the hire fleet.
* Ensuring all keys are always safeguarded and accounted for.
* Clean and maintain holiday homes and communal areas to a high standard, ensuring that all areas are spotless and well-organised.
Requirements
* Proven experience in a similar role within the hospitality or accommodation sector.
* Strong leadership and team management skills.
* Excellent communication and interpersonal abilities.
* Commitment to delivering high standards of guest service.
* Knowledge of Health & Safety and COSHH regulations.
* Strong organisational skills with the ability to manage multiple tasks simultaneously.
* Flexibility to work during peak season and manage off-season preparations.
* This role is subject to a Basic Disclosure and Barring Service (DBS) check.
At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.
We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.
Employee Benefits at Park Holidays UK include:
* Generous discount on holidays across our parks
* Discount at all restaurants on park for you and your family
* Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family.
* Free premium eye test voucher
* Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
* Discounted gym memberships
* Employee referral scheme
* Sales referral scheme
* Free expert mortgage advice
* Company pension scheme
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