Overview
We are seeking a dedicated individual to ensure all administrative and receptionist activities are executed efficiently and effectively. This role is vital in maintaining the smooth operation of our centre and plays a crucial part in delivering exceptional customer service. You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable. Your commitment to outstanding service will help create positive experiences for everyone who visits us. You will contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us.
Responsibilities
* Undertake duties in accordance with departmental policies and procedures
* Be fully conversant in all areas of Reception; either Main Reception or other areas where patients are arrived in a department
* Actively Meet and Greet patients and visitors in a warm, respectful, and courteous manner at all times, contributing to the promotion and improvement of the BUPA Cromwell Hospital brand and in line with the Bupa Cromwell Hospital Service Vision "Every Patient is a VIP"
* Issue Medical Record Numbers, front sheets, labels, make up medical records and other administrative documents as required
* Provide efficient and effective administrative support during clinics, tests, or procedures
* Deal with letters of guarantee and liaise with insurance companies and Embassies as required
* Respond to enquiries regarding hospital facilities or redirect enquiries to the correct departments when needed; deal with all reception queries and complaints in a courteous and timely manner
* Ensure that all staff and patients are fully aware of hospital charges, ascertain methods of payment, and call the appropriate companies for guarantee letters or insurance as required according to departmental and hospital procedures
* Implement manual procedures during computer downtime and transfer information when the system is reinstated
* Make follow-up bookings for patients after the appointment
* Assist patients with booking further tests or consultations
* Deliver an outstanding Customer Service each and every time
* Demonstrate good knowledge of Excel and Word
* Well organised, reliable and proactive
* Knowledge of Medical Terminology (desirable)
Permanent. Full time, 40 hours a week. Monday to Friday across shifts between 07:00-18:00 (with very occasional Saturdays)
Benefits
* £29,300 per annum plus excellent benefits
* 25 days holiday, increasing through length of service, with option to buy or sell
* Bupa health insurance as a benefit in kind
* Long Service – rewards at milestones with ecards, extra holidays and money
* Interest-free annual travel loan for public transport season tickets
* Wagestream – early access up to 40% of earned wages
* Competitive Pension plans and Parental leave options including access to menopause support
* My Bupa Extras – discounts at retailers and wellbeing tools
About Bupa
We are a health insurer and provider. With no shareholders, our customers are our focus. Our people are driven by the purpose of helping people live longer, healthier, happier lives and making a better world. We encourage diversity and welcome applicants from diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer and offers reasonable adjustments in recruitment for disabled applicants who meet the minimum criteria.
Time Type
Full time
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