Job description
Customer Service Agent
Location: Uxbridge | Hybrid Working: 3 Days Office / 2 Days Home
Hours: Monday to Friday, 8:00 AM – 4:30 PM/ 9.30-6pm (37.5 hours per week)
Join an award-winning company with over 27 years of success in the credit hire industry, renowned for outstanding service and a vibrant workplace culture. As we continue through an exciting period of growth, we’re seeking a dedicated Customer Service Agent to become part of our high-performing team.
What You’ll Do: In this role, you’ll manage a portfolio of customer cases, ensuring smooth, professional service from start to finish. You’ll act as the main point of contact for our clients, working with both internal teams and external partners to ensure every case is handled efficiently and with care.
Your day-to-day will include:
1. Managing long-term customer accounts with professionalism and empathy
2. Providing regular updates to customers and tracking case progress
3. Liaising with third-party insurers, repairers, engineers, solicitors, and stakeholders
4. Investigating details related to claims, including liability and potential fraud
5. Making sound decisions to ensure a positive customer experience and protect the business
6. Ensuring all actions comply with industry regulations and internal guidelines
What You’ll Bring: We’re looking for a confident communicator and natural problem-solver who thrives in a busy, people-focused environment.
Essential Skills & Attributes:
7. Outstanding phone manner and confidence handling high call volumes
8. Previous experience in a customer service or claims-related role
9. Excellent written and verbal communication skills
10. Strong organisational abilities, time management, and attention to detail
11. Ability to multitask, stay calm under pressure, and meet deadlines
12. Comfortable making decisions and influencing positive outcomes
13. Confidence when dealing with challenging customer situations
14. Tech-savvy, with knowledge of Outlook, Word, and Excel
15. Friendly, team-oriented attitude and eagerness to learn
Bonus Points For:
16. Experience in motor claims or the credit hire sector (not essential)
Why Join Us?
17. Supportive and energetic team environment
18. Clear path for career growth and development
19. A key role where you’ll make a real impact
20. Salary between £24,500–£26,000 (experience-dependent) plus bonus (£200-£300 per month)
21. Monday–Friday only
22. Hybrid working model (3 days in office)
23. Free onsite parking
24. Health Assured Employee Assistance Programme (EAP)
25. Private Medical Insurance
26. 25 days holiday + Bank Holidays
27. Life Assurance (x4 salary)
28. Pension scheme
29. Monthly McDonald's breakfast
30. Regular company events
Ready to Join Us? If you’re enthusiastic, people-focused, and passionate about delivering first-class customer service, we’d love to hear from you. Apply now and take the next step in your career with a company that truly values its people.
GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at