Senior Operations Engineer
Role Purpose & Overview
We are looking for a Senior Operations Engineer to join a high-performing technology team responsible for delivering and supporting business-critical applications across the Productivity and Corporate technology stack. You will be a trusted subject-matter expert, working closely with engineers and delivery managers to ensure high-quality, reliable and scalable platforms for a workforce of around 1,700 users across office and remote environments.
The environment is cloud-first and collaboration-driven, with a strong focus on Google Workspace and Workforce Identity Management (Okta or equivalent). A growing number of business systems depend on these platforms, so making the right configuration, security and integration decisions is part of everyday life. You will help define best practice, prioritise improvements, and lead the rollout of new features and capabilities.
You will play a key role in transforming the way people work — making cloud collaboration easy, secure and user-friendly — while also ensuring the platforms are robust, well-governed and supported to enterprise standards.
What You’ll Be Working With
* Google Workspace (G Suite)
* Workforce Identity Management (Okta or similar)
* Cloud authentication and access management
* Integration with business-critical SaaS and internal systems
* Core GCP fundamentals
* Windows-based systems (advantageous)
Key Responsibilities
* Provide 2nd / 3rd line support and handle BAU operations for supported systems
* Configure, maintain and optimise productivity and identity platforms
* Create and maintain high-quality documentation and knowledge bases
* Monitor platforms and carry out daily health checks to prevent incidents
* Triage and resolve incidents, escalating to internal teams or vendors where needed
* Analyse trends in incidents and performance to drive continuous improvement
* Work on projects introducing new technologies, tools and workflows into BAU
* Collaborate with other technology teams to identify root causes and service improvements
* Mentor and support junior team members through knowledge sharing and coaching
* Represent the team during incident reviews, business escalations and vendor meetings
* Build strong working relationships across technology teams, business units and suppliers
* Provide site-based cover during core hours (08:00–18:00 on an 8-hour shift basis)
* Participate in out-of-hours, weekend and 24/7 on-call rotas
* Engage in internal and external outreach to promote the department
Essential Skills & Experience
You will be a proactive, service-driven engineer who is comfortable owning platforms, solving complex problems and working in a fast-paced enterprise environment.
* Experience in leading or playing a senior role in project delivery
* Strong 2nd / 3rd line support experience in cloud or enterprise IT environments
* Operational experience in an ITIL-based environment
* Administration of cloud productivity platforms (Google Workspace, Office 365 or similar)
* Administration of Workforce Identity platforms (Okta, Azure AD or similar), including:
* Application onboarding
* User lifecycle management
* Profile sourcing
* Authentication protocols (SAML, OIDC)
* Experience working within Agile delivery frameworks
* Strong communication and teamwork skills
* Experience using service desk / ticketing tools
* Ability to create and maintain clear, structured documentation
* Strong analytical and troubleshooting skills
* Ability to assess risk and take appropriate action
* Self-starter who can manage and prioritise their own workload
* Comfortable working in a fast-paced, evolving environment
Additional / Desirable Skills
* Okta certifications
* Okta Workflows experience
* Google Workspace certifications
* GAM administration
* GCP experience
* ITIL or Agile certifications
* SaaS lifecycle management (Slack, Atlassian, etc.)
* Apps Script, JavaScript or object-oriented programming
* SCIM and API integrations
* Postman or API testing tools
* Windows / Windows Server administration
* Change management
* Stakeholder and vendor management
* HR-driven identity experience
Why Apply?
This is a chance to work in a modern, cloud-first environment where productivity, identity and collaboration are core to how the business operates. You’ll have real influence over how platforms are designed, improved and scaled — not just how they’re supported.
If you have strong transferable experience from other platforms and are excited to learn Google Workspace and Okta, we’d still love to hear from you.