Customer Service Coordinator
We are looking for someone who values team spirit, mutual respect, and a positive work atmosphere, you would be actively contributing to a workplace where colleagues support each other and work together to achieve common goals.
Are you passionate about delivering outstanding customer service and keeping operations running smoothly? As a Customer Service Agent, you will play a key role in managing customer interactions and ensuring efficient transport solutions.
This role is about more than answering calls, you will ensure that customer requirements are understood, communicated clearly, and delivered effectively, helping to maintain high service standards and strong client relationships.
Shift pattern: Average working block will be 75 hours, spread over a 2 week working block, of 9 working days. Typically working 8.30 hrs to 17.50 hrs, with a 60 minutes unpaid break each day. The rotation will include 7 days cover, and weekend working will be required on a one on, one off basis. Your working pattern and rest days will be confirmed to you by your line manager.
Please note before applying; due to location, we can only consider candidates that drive and have access to a vehicle.
On offer is a competitive salary (up to £ 29,500) plus excellent benefits including:
25 days holiday (+ bank holidays)
Company bonus scheme
Hybrid working.
Career development opportunities.
Private Health Insurance.
Enhanced Company Pension Scheme.
Employee incentive programme
Free parking.
Duties:
Act as a key point of contact for customer inquiries, ensuring timely and professional responses.
Coordinate bookings, collections, and deliveries with internal teams and transport partners.
Monitor and resolve customer issues, complaints, and claims efficiently, escalating when needed.
Keep customer information and operational records accurate and up to date to ensure data quality..
Provide regular updates to customers on the status of orders and transport operations.
Support the onboarding of new customers and participate in review meetings.
Track and report on operational performance and key metrics.
Manage daily helpdesk activities, ensuring queries are assigned and resolved promptly.
What Do We Need From You:
Proven experience in a customer service role within an international logistics or transport company. ( essential )
Confident with excellent interpersonal skills must be able to manage challenging interactions with hauliers and drivers, while always maintaining a respectful and solution-oriented approach.
Ability to deal with demanding customers professionally and calmly, ensuring customer satisfaction even in challenging situations.
Friendly, open-minded, and professional individual. Able to foster good relationships with colleagues, hauliers, customers, and management is essential.
High energy and results-oriented, able to tackle problems involving variables in non-standardised situations.
Proactive attitude, taking ownership of tasks and responsibilities without requiring continuous oversight.
Thrives when working independently. Capable of making decisions and handling any situation that may arise within the team or across different areas of the business.
Able to work under pressure the logistics industry is fast-paced, and the candidate must handle high-pressure situations, particularly during peak seasons, while maintaining a structured and solution-driven mindset.
Ability to handle multiple tasks and manage competing priorities effectively
Quick learner must be able to quickly understand our Transport Management System and company processes.
Excellent communication skills and professional manners as the role involves frequent interaction with management, customers, and hauliers.
Proficient in MS Office experience with Teams, Outlook, Word, Excel, and Office 365 is required.
Committed to long-term employment we are looking for someone who is seeking a stable, long-term role.
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