Business Support and Helpdesk Officer
The closing date is 28 January 2026
North Manchester General are seeking a dedicated and resourceful Helpdesk Operator to join our team and provide top‑notch support to our valued clients. As the first point of contact for troubleshooting and assistance, you'll play a crucial role in ensuring seamless operations and satisfaction. The ideal candidate will be tech‑savvy, customer‑focused, and skilled at problem‑solving.
The hospital is undergoing a huge redevelopment since being brought into MFT umbrella of hospitals. Our vision is to improve the health and quality of life of our diverse population by building an organisation that:
* Excels in quality, safety, patient experience, research, innovation and teaching
* Attracts, develops and retains great people
* Is recognised internationally as a leading healthcare provider
This role is to directly support the Director of Estates in ensuring that the Directorate both creates and supports a caring environment through the delivery of an effective estates service at best value and quality.
If you have recently applied for this role and been unsuccessful then it is highly unlikely that your application will be progressed successfully. It is highly important that you fully read and understand the job description and the essential and desirable criteria on the person spec before you submit another application for the above, to assess whether or not you possess the necessary skills to fulfil the role successfully.
Main duties of the job
To work as part of the Estates and Facilities Management (EFM) team to provide a help desk service for EFM colleagues, wards and departments and contractors to access services in relation to reactive maintenance.
The operator will communicate work via the CAFM (Computer Aided Facilities Management Software) systems and radio system effectively and efficiently to ground teams using the CAFM System to record all work and monitor workflow. The operator will always be courteous and polite to all service users.
The post holder will be computer literate and fully conversant with MS Office.
The post holder will be expected to liaise with staff and key stakeholders of all levels and from different organisations; contractor staff and members of the public in person and via the telephone.
The post holder will be expected to professionally receive and greet visitors to the department and competently address any queries whilst exercising discretion, maintaining confidentiality at all times.
Person Specification
Qualifications
* A‑level / equivalent or relevant experience
* RSA level 3 or above, or NVQ/diploma in administration or business level 4 or ability to demonstrate equivalent experience
* Evidence of professional development
Knowledge and Experience
* Experience in an CAFM helpdesk system and administrative setting
* Experience of maintaining robust filing systems (paper and electronic).
* Previous experience working in an NHS administrative setting
Personal Attributes
* Ability to work under pressure and manage priorities appropriately
* Able to plan tasks and activities which may require adjustment due to variable workload / interruptions
* Ability to problem solve
* Ability to communicate complex information accurately and appropriately with individuals from across the organisation
* Ability to form effective working relationships with individuals from across the organisation
* Ability to deal appropriately with confidential and or sensitive information
* Collaborative approach and good team worker
* Ability to work under own initiative
* Hard working and diligent
* Ability to horizon scan to anticipate challenges or risks to deadlines or milestones
* Ability to influence others to reach a desired outcome
Skills
* Fully competent in the use of MS Office packages: Outlook, Word, Excel, PowerPoint
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Employer name
Manchester University NHS Foundation Trust
£24,937 to £26,598 a year (pro rata)
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