Job Description: Account Manager – Temla Laser
Salary: £30,000.00-£35,000.00 per year
Overview.
Temla Laser is a growing engineering business specialising in laser cutting, CNC bending and fabrication.
We’re looking for a Account Manager to take ownership of key customer relationships and play a central role in driving both service excellence and commercial growth.
This is not a passive account handling role.
You’ll be expected to:
* Understand customer needs
* Quote work accurately
* Manage projects through production
* Protect quality and delivery
* Grow existing accounts
* Identify new opportunities
* You’ll work closely with production, ensuring what we promise commercially is delivered operationally.
If you enjoy ownership, problem solving and building long-term client relationships in a fast-paced engineering environment — this role is for you.
Location: Washington, Tyne & Wear (Office based in-person role)
Working hours: Mon-Thur 8am-4:30pm, Fri 8am-3:30pm (39hrs/week excluding 30mins lunch each day)
Key Responsibilities.
* Meet and exceed monthly revenue targets
* Manage and grow key customer accounts
* Respond quickly and accurately to enquiries
* Build strong, professional relationships with clients
* Understand customer needs and align Temla’s solutions accordingly
* Develop strategies to grow existing accounts
* Maximise customer spend through upsell and cross-sell
* Maintain high customer satisfaction and resolve issues quickly
* Take ownership of projects through production
* Attend site visits where required to support relationships
* Hold regular client review meetings
* Identify new business opportunities
* Work with the wider team to deliver successful projects
* Stay aware of industry trends and competitor activity
* Represent Temla professionally online (e.g. LinkedIn presence)
What We're Looking For.
* Proven experience in account management or sales
* Must have experience working within manufacturing or an engineering environment/company
* Strong commercial mindset
* Excellent communication skills
* Customer-first approach
* Ability to take ownership and make decisions
* Comfortable working in a fast-paced environment
* Understanding of engineering / manufacturing (preferred)
* Experience with CAD or technical products (training provided)
* Track record of hitting targets
* Strong relationship-building skills
* Self-motivated and team-oriented
Salary & Benefits.
Salary: £30,000-£35,000 + Bonus
Bonus: Up to 10% annual performance bonus
Pension: Company pension scheme
Holidays: 23 days + bank holidays
Loyalty scheme increasing holidays up to 30 days per year
Free Thursday staff lunch
Cycle to Work scheme
Enhanced maternity & paternity
Company events
Free on-site parking
Future Progression.
At Temla, we believe in recognising performance and promoting from within.
This role offers a clear pathway for progression. Those who consistently deliver against targets, take ownership of their accounts, and demonstrate strong commercial judgement will be supported in developing their responsibilities further.
A proven track record of performance, relationship management and contribution to business growth will place you in a strong position to progress into a Senior Account Manager role in the future.
We’re committed to supporting individuals who want to grow with the business and take on greater strategic responsibility over time.