Job Description - Housing Concierge (25941)
Location: Cramlington, Northumberland – across local services
Pay: £12.60 per hour (salary £24,638 pa [pro rata]) and great benefits including Health Cash Plan
Home, a place where you belong
We’re looking for new Supported Housing Concierges to join our growing teams. At Home Group, we care for our vulnerable customers, including those with complex care needs. Your role will be to ensure our customers' safety, maintain secure and pleasant buildings, and foster good relations with our neighbors.
Typical shift as a Housing Concierge
* This role is active and involves more than just night security or monitoring CCTV; it’s about supporting our customers directly.
* You will be the first line of support when our wider team or customers’ support networks are unavailable.
* You will manage health and safety protocols, patrol to check fire doors, and ensure premises are secure.
* You must be able to respond swiftly to situations, such as investigating suspicious activity or raising alarms to engage emergency services.
* If time permits, you may also assist with cleaning and general maintenance tasks.
Imagine ending your day knowing you've helped improve our customers' lives! Join us and be part of one of the UK’s top ten Great Places to Work.
What you bring
* Calmness under pressure and excellent communication skills
* Experience in supporting vulnerable individuals, possibly from public service or military backgrounds
* Strong interpersonal skills, interest in people, and keen observational abilities to notice behavioral changes
* Confidence to intervene sensitively when needed
* A team-oriented attitude with the ability to work independently, supported by our wider team including out-of-hours emergency support
Note: Due to current sponsorship certificate limits, we cannot offer sponsorship to external candidates for this role. This policy is under regular review.
Our team
We celebrate diversity and encourage everyone to bring their authentic selves to work. Our internal networks support inclusivity across multicultural, LGBTQIA+, and disability communities, making Home Group a welcoming place for all.
Job details
* Two-week rolling rota
* Occasional lone working with regular daytime team meetings and training
* Ability to use technology for CCTV monitoring, record-keeping, and health & safety compliance
* An Enhanced DBS check is required; we will cover the cost
What’s in it for you?
* 34 days leave (including bank holidays and a personal day), increasing to 39 days, plus time off for volunteering
* Health Cash Plan saving you up to £1140 per year on dental, optical, prescriptions, and alternative therapies
* Over 800 discounts on groceries, holidays, and days out; savings on phones, bikes, and cars
* Opportunities for career growth within the organization
* Support for your wellbeing as we are ranked the 10th Best Place in the UK for Wellbeing
If you need any adjustments during the recruitment process, please contact recruitment@homegroup.org.uk.
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