Do you want to be part of the evolving eCommerce landscape at Fenwick? Are you looking for a new challenge? If so, we have an exciting opportunity for you to join our eCommerce Photo Studio team as a Image & Retouch Coordinator!
This is an on-site role based in our Photo Studio in Brent Cross, London
When you join Fenwick, you’ll receive:
* 33 days annual leave (inclusive of 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year.
* Your birthday off as an additional day annual leave – this can be taken any day within your birth month.
* Up to 25% discount in all Fenwick stores and fenwick.co.uk.
* ‘Perks*’ - a great way to get Retail, Leisure & Hospitality discounts, exclusive deals, and cashback on a wide range of products.
* WeCare -24/7 GP, wellbeing advice & support service.
About the role
As an Image & Retouch Coordinator at Fenwick, you will play a key role in ensuring that all product imagery across Fashion and Non-Fashion categories meets our brand and creative standards. Acting as a vital gatekeeper within the Product Life Cycle, you will oversee the quality, accuracy, and consistency of assets before they go live, working closely with the Studio, PLC team, and Photography to maintain a smooth production flow. Your focus will be on delivering high-quality imagery that enhances customer experience while meeting speed-to-site and turnaround KPIs.
This role requires a sharp eye for detail, strong organisational skills, and confidence working across multiple workflows. You will manage the output of our third-party retouch partner, monitor daily production progress, troubleshoot technical or quality issues, and ensure images are processed efficiently. With the ability to sign off assets, call out reshoots, and perform in-house retouching, you’ll directly influence the quality and reliability of imagery across fenwick.co.uk.
The ideal candidate is proactive, collaborative, and highly detail-orientated, with strong communication skills and proficiency in Photoshop. You’ll work independently while partnering closely with studio teams and digital stakeholders to maintain high creative standards and ensure smooth operational delivery. If you’re passionate about image quality, production workflows, and elevating visual content, this is an exciting opportunity to shape the standard of Fenwick’s online experience.
What we are looking for in a candidate...
* Highly organised and detail – orientated.
* An eye for detail and high standards.
* Proficient in the full Adobe Creative Suite, with strong skills in Adobe Photoshop .
* Experience with Capture One is preferred but not essential .
* Capable of generating detailed reports to support decision-making .
* Strong communication skills.
* Able to work independently, prioritising workload effectively.
* A strong collaborator, with ability to problem solve.
About Fenwick
Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us.
Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.
In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!