Customer Sales Manager
Based at Chandler Court care home in Bromsgrove, the Customer Sales Manager will drive sales and support the care home to achieve its sales targets, with a primary focus on self‑funded customers. This role requires flexible working, including evenings and weekends, to provide an exceptional customer experience for each sales enquiry.
Key Responsibilities
* Achieve set targets for resident occupancy, associated self‑pay mix and average weekly fee.
* Promote the care home via strong community relationships and drive enquiries through events, sponsorship, and PR.
* Effectively communicate accurate information to prospective clients regarding facilities, care expertise, service, and prices.
* Understand and monitor the competitor landscape to ensure the home maintains its competitive advantage and identify gaps in the local market.
* Identify potential business and marketing opportunities within the local catchment area.
* Work closely with the Home Manager and Head of Departments.
* Ensure all daily, weekly, and monthly required reports are completed accurately and on time.
What We're Looking For
* Self‑motivated, flexible, and enthusiastic.
* Works collaboratively with others, always sharing ideas and information.
* Highly organised, able to keep track and progress multiple priorities at any one time.
* Holds a customer service mindset.
Benefits
Be part of a dynamic and growing organisation dedicated to providing outstanding care. Collaborate with a diverse and talented team in a supportive and inclusive environment. Enjoy a competitive salary and comprehensive benefits package. Make a meaningful impact on the lives of residents and contribute to the success of our care homes.
We are committed to recruiting diverse, talented people who share our passion for helping others.
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