Customer solutions architect

Job Description

Solutions Architect (Customer/CRM)

Salary: Up to £85,000 - £90,000

Location: North West London

Working Model: 2 days a week


ABOUT THE COMPANY/ROLE

A leading organisation within the entertainment, media and sport sector is undergoing a major digital transformation to modernise its systems and deliver a more enterprise-wide approach.


This role sits within their technology division and focuses on the CRM replacement programme, which aims to improve customer engagement, data insight, and marketing effectiveness across the organisation.


ROLE AND RESPONSIBILITIES

* Define and oversee solution design for CRM and marketing technology platforms
* Lead the CRM replacement and integration of new systems
* Liaise with internal stakeholders and external implementation partners
* Ensure smooth data migration between legacy and new CRM systems
* Translate business needs into scalable technical solutions


SKILLS AND EXPERIENCE

Required:

1. 5–10 years’ experience in Solution Architecture
2. Strong CRM experience (Microsoft Dynamics CRM)
3. Excellent stakeholder and communication skills