Customer Team Leader
Location: Angle Park Thurso Road, Wick, KW1 5LW
Pay: £14.48 per hour. Contract: 30 hours per week + regular overtime, permanent, part‑time.
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (10.15 pm closing) and weekends; to be discussed at interview. The role includes working in the in‑store bakery.
Responsibilities:
* Own the day‑to‑day running of the store by leading the team on your shift.
* Motivate, coach and support your team to deliver great service and efficient operations.
* Work hands‑on on the shop floor and tills, and in the in‑store bakery supporting daily operations and setting the pace for a team of Customer Team Members.
* Support store performance through merchandising, stock accuracy, and HR processes.
* Champion Co‑op through community engagement and membership growth.
What you’ll bring:
* Passion for people and leadership.
* The ability to work flexibly and lead by example.
* Skills in retail, merchandising or team management (experience not essential).
Benefits:
* Full training and career development resources.
* 30% discount on Co‑op products in store.
* Flexible access to pay as you earn it.
* Up to 10% pension contributions.
* 36 days of holiday (pro‑rata, including bank holidays).
* 24/7 access to GP appointments and colleague support programme.
* Market‑leading policies to help through life's big moments.
We welcome applications from everyone and are committed to creating a diverse and inclusive workplace. We are part of the Disability Confident scheme and will offer interviews and adjustments during the recruitment process.
We reserve the right to remove a vacancy before the scheduled closing date.
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