Customer Engineering Coordinator
Tachbrook Park, Warwick
Permanent, Full-time, Hybrid (3 days in site)
£26,500
About the Role
We’re looking for a customer-focused and organised professional to join Calor in a key operational support role. You’ll be responsible for the administration and coordination of gas-related emergencies, service orders and company asset maintenance, ensuring work is planned, communicated and delivered safely, compliantly and efficiently.
This is a varied role where no two days are the same. You’ll work with a wide range of internal teams, engineers, contractors and external customers, playing a vital part in delivering a high standard of customer service while supporting Calor’s safety and business objectives.
Shift pattern:
Working between 8:00am - 5:30pm Monday to Friday
Key Responsibilities
* Create and manage work orders in line with Calor policies
* Raise and manage purchase orders using Calor’s ERP system
* Order materials, liaise with suppliers and arrange delivery of parts to site
* Use external systems and search tools to support work planning and order accuracy
* Review cancellations and aborts, arranging follow-up appointments where required
* Support work order completion, accountancy and closure (TECO) processes
* Manage cases within Calor’s CRM system and maintain accurate records
* Handle inbound calls and queries from customers, engineers, depots and contractors in line with SLAs
* Respond to customer communications within agreed timescales, issuing holding responses where necessary
* Produce customer correspondence using Calor-approved templates and formats
* Ensure GDPR compliance at all times when handling customer information
* Take ownership of customer queries and complaints through to resolution
* Promote Calor services where appropriate, delivering professional and empathetic communication
* Work collaboratively with colleagues and departments, sharing best practice
* Contribute to continuous improvement of processes and customer experience
What We’re Looking For
* Excellent written and verbal communication skills
* Strong interpersonal skills with a calm, confident and professional manner
* Ability to use initiative, analyse information and solve problems effectively
* A flexible team player with a strong customer-focused mindset
* Resilient and tenacious, with the drive to achieve team and business goals
* Previous experience in a customer service or call centre environment is desirable but not essential
* Educated to GCSE standard (or equivalent), including English and Mathematics
Why Join Calor?
* Be part of a business where safety and customer service are central to everything we do
* Work in a varied role with exposure to operational, planning and customer support activities
* Develop transferable skills across systems, coordination, and stakeholder management
* Join a supportive team with opportunities to learn and progress within the organisation
What we can offer you?
* 25 days annual leave plus 8 Bank Holidays
* Private Medical Insurance
* Company Pension Scheme (Salary sacrifice - single matched contributions to 7.5%)
* Life Assurance
* Staff discounts on gas
* Shopping discounts
* 1 day per year to volunteer for a charitable cause
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