We have opportunities to join our experienced and dedicated Family Services Team working within the visitors’ centre at HMP Norwich providing a personal welcome for first-time and returning visitors to help them access the services available to them.
HMP Norwich, part of the main HMP Estate. offers a varied and exciting opportunity to work in a busy yet rewarding environment where no two days are the same. You will be required to obtain and retain enhanced security vetting for this role.
We are seeking a Family Support Worker to join the team in providing effective and efficient running of the Visitors’ Centre, Refreshment Service for visitors, assist on Family Days and Children’s Visits to ensure prisoners and their families have a valuable visiting experience, improving the quality of visits for children, young people and families helping to maintain positive, healthy and supportive family relationships.
Ideally you will have experience of dealing with people in a customer service-based role and be able to demonstrate excellent communication and problem-solving skills sometimes under challenging circumstances whilst embracing a non-judgemental and empathetic work ethic.
For this post we are particularly looking for you to have experience of working in the catering/hospitality sector as it will focus on running the Refreshment Service for visitors. This will involve:
1. Serving visitors
2. Cash handling and cashing up
3. E...