The James Paget University Hospitals NHS Foundation Trust is seeking an experienced, values-driven senior leader to join our Patient Safety and Quality leadership team as Head of Patient Experience and Engagement. This is a pivotal role with Trust-wide responsibility for shaping, leading and delivering an ambitious and inclusive Patient Experience and Engagement Plan, ensuring full alignment with patient safety, clinical effectiveness and transformation priorities. You will provide expert leadership across multiple portfolios and act as a key advocate for patients, carers and the public at every level of the organisation., As Head of Patient Experience and Engagement, you will:
Responsibilities
* Lead the strategic planning, development and delivery of the Patient Experience and Engagement agenda across the Trust
* Work collaboratively with senior nursing, medical and corporate colleagues to embed patient experience into everyday practice and ensure sustained improvement across divisions
* Represent the Trust at national, regional and local Patient Experience and Engagement network forums
* Horizon scan and ensure the Trust responds effectively to national and regional guidance, recommendations and policy requirements
* Provide effective leadership, management and budgetary control for the Patient Experience and Engagement service
Direct responsibility for the following teams and portfolios
* Complaints and PALS
* Patient Experience and Engagement
* Volunteers
* Front of House Reception Services
* Equality and Diversity (Patient-focused)
* Litigation Service
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