Are you passionate about helping people and delivering outstanding customer service? Do you pride yourself on warm communication, problem-solving and getting things right first time? If you enjoy supporting customers, take pride in your work and want to be part of a friendly, people‑focused team, this could be the perfect role for you. As a Customer Service Agent, you’ll be the first point of contact for our customers—providing clear, confident and compassionate support across inbound and outbound interactions. You’ll play a vital role in ensuring every experience reflects our values and commitment to quality. What Will I Be Doing? You’ll be responsible for delivering a high-quality, right‑first‑time service to every customer you interact with. Key Responsibilities: Take personal ownership of each customer interaction with warmth, empathy and efficiency. Handle inbound and outbound calls confidently and professionally. Understand the customer’s situation and follow instructions and training to deliver the correct outcome. Document all contact information accurately, following standard operating procedures. Support team and operational goals including KPIs and SLAs. Adhere to company policies, processes and values at all times. Take personal responsibility for your own health and safety at work. You’ll play a crucial part in maintaining the smooth running of our customer service operation and ensuring every customer receives the high standard of care they expect from us. Where and When Will I Work? This is a full-time, permanent position based in our Poole office. You'll work Monday–Friday, on scheduled shifts within standard business hours. Why Join the Team? We know people do their best work when they feel supported, confident and connected. With strong team culture, approachable managers and opportunities for growth, this is a great place to build your customer service career. Just some of the benefits include: Bonus Scheme – your good work is rewarded Discounted Gym Membership Cycle-to-Work Scheme & Free Nearby Parking Regular Treats & Incentives Supportive Management who want you to succeed Team Events & Charity Involvement throughout the year Birthday Day Off after one year of service Dress for Your Day Employee Assistance Programme, Mental Health First Aiders & Neurodiversity Champion Clear opportunities for progression within the business About Us With over 35 years’ experience in outsourced maintenance services for the automotive sector, at i247 Group everything We Do is shaped by our four values: People, Passion, Delivery and Solutions. We empower our people and support their growth. We work with passion to provide excellent customer experiences. And we deliver—finding effective, smart solutions to support our clients and their drivers. If you're looking to join a collaborative, supportive organisation where you can build your career, you’ll fit right in. About You You’ll be someone who genuinely cares about delivering great service and doing things properly. We’re looking for: Minimum GCSE Grade C (or equivalent) in English & Maths. At least 1 year’s experience in a customer service or contact centre environment (desirable). Strong communication and listening skills. A friendly, professional approach to customer interactions. Attention to detail and a strong work ethic. Ability to work under pressure in a busy environment. Basic IT skills (Word, Excel, email, internet). Reliability, adaptability and the ability to self‑motivate. If you love helping people, enjoy problem-solving and want to be part of a supportive and friendly team, we’d love to hear from you. How to Apply If this sounds like the right next step for you, apply now, or contact Tom Dyson for a confidential conversation: • Phone: 0300 373 4298 • Email: tom.dyson@reed.com Compliance Your application will go through the following stages of assessment: Pre-screening - We will check that your CV meets the essential/eligibility criteria listed in the Skills & Experience section of this advert. On your CV, please clearly show how you meet the criteria above Please note If you have not heard from us within 7 working days, please assume your application has been unsuccessful this time. CV Review - Your CV, supporting documents and qualification notes will be reviewed by hiring managers to determine eligibility for interview Interview - If invited to interview, you'll be assessed against the sift categories in the Skills & Experience section of this advert Feedback - Feedback will be provided post-interview. If successful, your application will be considered for offer. Please note feedback will only be provided if you attend an interview What Will I Be Doing? You’ll be responsible for delivering a high-quality, right‑first‑time service to every customer you interact with. Key Responsibilities: Take personal ownership of each customer interaction with warmth, empathy and efficiency. Handle inbound and outbound calls confidently and professionally. Understand the customer’s situation and follow instructions and training to deliver the correct outcome. Document all contact information accurately, following standard operating procedures. Support team and operational goals including KPIs and SLAs. Adhere to company policies, processes and values at all times. Take personal responsibility for your own health and safety at work. You’ll play a crucial part in maintaining the smooth running of our customer service operation and ensuring every customer receives the high standard of care they expect from us. Where and When Will I Work? This is a full-time, permanent position based in our Poole office. You'll work Monday–Friday, on scheduled shifts within standard business hours. Why Join the Team? We know people do their best work when they feel supported, confident and connected. With strong team culture, approachable managers and opportunities for growth, this is a great place to build your customer service career. Just some of the benefits include: Bonus Scheme – your good work is rewarded Discounted Gym Membership Cycle-to-Work Scheme & Free Nearby Parking Regular Treats & Incentives Supportive Management who want you to succeed Team Events & Charity Involvement throughout the year Birthday Day Off after one year of service Dress for Your Day Employee Assistance Programme, Mental Health First Aiders & Neurodiversity Champion Clear opportunities for progression within the business About Us With over 35 years’ experience in outsourced maintenance services for the automotive sector, at i247 Group everything We Do is shaped by our four values: People, Passion, Delivery and Solutions. We empower our people and support their growth. We work with passion to provide excellent customer experiences. And we deliver—finding effective, smart solutions to support our clients and their drivers. If you're looking to join a collaborative, supportive organisation where you can build your career, you’ll fit right in. About Us With over 35 years’ experience in outsourced maintenance services for the automotive sector, at i247 Group everything We Do is shaped by our four values: People, Passion, Delivery and Solutions. We empower our people and support their growth. We work with passion to provide excellent customer experiences. And we deliver—finding effective, smart solutions to support our clients and their drivers. If you're looking to join a collaborative, supportive organisation where you can build your career, you’ll fit right in.