MMP Consultancy are looking to recruit a Tenancy Sustainment Officer on a Permanent basis, based in Kent. Salary: £34,714 Per Annum Main Responsibilities: To improve residents lives by giving holistic person-centred support, establishing a positive working relationship with residents to assist them in reaching their aims, maintaining tenancies and developing independent living skills Manage a caseload of residents, understanding their support needs through conducting interviews and undertaking regular visits to their homes or other places where the resident feels comfortable and continuing meaningful contact Responsible for the immediate support needs of residents as appropriate, including crisis intervention Ensure residents are supported and coached to apply for a range of benefits and other funding available, and to appeal unsuccessful decisions Negotiate with statutory and non-statutory/voluntary agencies, where appropriate, to agree their participation in supporting the individual Create positive working relationships and motivational support plans using best practice interventions (e.g. outcomes stars, strengths based practice) Work collaboratively with the tenancy services, allocations, community safety, financial inclusion, income, employment, and other teams to ensure that residents receive a full range of support Lead on a specialist area e.g. mental health, hoarding, domestic abuse, young people, substance misuse, ...