Service designer

Join Our Team as a Service Designer!

Location: Manchester/Chester

Contract Length: 6 months

Working Pattern: Hybrid working with regular travel to Chester

IR35: Inside Via Umbrella Company

Are you passionate about creating innovative service experiences that truly resonate with users? Do you thrive in a collaborative environment where your ideas can shine? If you answered "yes", we have the perfect opportunity for you!

About Us:

We are a leading Financial Institution & Insurance provider, dedicated to enhancing our customers' experiences. Our vibrant team is on the lookout for a dynamic Service Designer to join us in our mission to redefine service delivery.

What You'll Do:

As our Service Designer, you'll play a pivotal role in transforming how our customers interact with our services. You will:

• Design Innovative Solutions: Collaborate with cross-functional teams to identify user needs and develop intuitive service concepts.
• User Research: Engage with customers to gather insights, testing ideas and iterating on designs based on feedback.
• Service Mapping: Create detailed service blueprints and journey maps that clarify the customer experience.
• Prototyping: Develop prototypes that bring your concepts to life, ensuring they are both functional and user-friendly.
• Collaborate: Work closely with stakeholders to align service designs with business objectives and technology capabilities.

What We're Looking For:

We want a creative thinker who can bridge the gap between user needs and business goals. Ideal candidates will have:

• Proven experience in service design or a related field, preferably within the financial or insurance sectors or similar complex environemtn
• Strong knowledge of user‑centred design methodologies and tools.
• Excellent communication skills, with the ability to articulate ideas and concepts clearly.
• A collaborative spirit that thrives in a team environment.
• Proficiency in design software and service design tools.

Ready to Make a Difference?

If you're excited about crafting exceptional services that make a real impact, we want to hear from you! Apply now to join our team and help us shape the future of financial services.

Let's create something amazing together!

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.