End Date: Thursday 14 May 2026
Salary Range: £31,379 - £33,030
Location: Watford
Flexible Working: Flexibility in when hours are worked
Job Title
Licence Check Advisor
Working Pattern
Hybrid: at least 3 days per week (60%) at our Watford office. During the training period, we ask new starters to be in the office 5 days a week until fully trained.
Responsibilities
* Work within the Vehicle Operations team and assist in providing customer service excellence surrounding licence checking related matters.
Qualifications
* Strong organisational and time management skills with a proven ability to plan, problem‑solve, and prioritise under time restrictions.
* Excellent communication skills, building relationships with internal and external stakeholders.
* Ability to think outside the box and provide solutions.
* Excellent understanding of Tusker’s car schemes and internal processes; leasing industry experience preferred.
* A warm, enthusiastic and outgoing personality with strong attention to detail and excellent customer‑service ethos.
* Strong IT skills – Word and Excel.
Experience
* Daily management of the Licence Check process and supplier.
* Handling inbound calls and making outbound calls to resolve licence check issues.
* Referral point for any insurance risk outside standard acceptance criteria, liaising with internal teams, broker and insurer where appropriate.
* Licence Check Supplier invoice processing and management of the Licence Check mailbox.
* Identify solutions to enhance existing services and continuously build relationships with suppliers to ensure processes work and develop when required.
* Handle internal and external queries professionally and resolve them in a timely manner.
* Compile reports as requested, meeting agreed deadlines and communicating all necessary information, queries and customer issues to the Insurance Operations Manager.
* Liaise with suppliers and colleagues where necessary to resolve client service issues.
Benefits
* Generous pension contribution of up to 15%
* Annual performance‑related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 22 days holiday with bank holidays on top
* Range of wellbeing initiatives and generous parental leave policies
#J-18808-Ljbffr