Pinnacle Group is looking for an experienced Property Manager to deliver high-quality housing management services across a diverse portfolio of social rent and market units in London. This role combines hands-on property management with regular on-site presence to ensure compliance, resident satisfaction and operational excellence. The successful candidate will be the key point of contact for residents responsible for tenancy management, service charge budgeting, contractor coordination and driving ESG and community engagement initiatives. You will be joining our Homes team who serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties. The ideal candidate will bring proven experience in Build to Rent, Residential and Leasehold Management along with strong communication and problem-solving skills. They will be highly organised, approachable and flexible in their working hours to meet the needs of residents. This is a customer-facing role that demands a commitment to excellent service delivery and the ability to manage relationships with both clients and residents effectively. This is a hybrid role which travel required to Hounslow and Bow. Who We Are Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers. Who We’re Looking For We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities. Key responsibilities: To promote and deliver ESG within your contract and drive community resident experience, offering quarterly resident engagement activities within the site to build the community. To manage the overall tenancy journey and management of the site and act as the main point of contact for all residents within the BTR and social rent units. To complete the monthly client KPI reporting and ensure client KPI’s are met within target on a monthly basis. Management of the site service charge budget and deliver yearly reporting for end of year service charge accounts. To carry out all building management duties for the portfolio including general repairs, monitor defects and estate services such as tendering for contractors including cleaning, gardening and monthly PPM tasks (compliance). To be conversant with all H&S aspects associated with the Development and to ensure that the obligations of the landlord and management company (as applicable) are fully discharged, having due regard to the companies H&S policies in place. To undertake inspections to check upon the condition of the buildings and grounds, monitoring, consulting and supervising contractors on a weekly basis and provide a report. To progress the mobilisation of contracts and undertake duties to onboard properties into management at lease out stage. To progress and manage all tenant repairs and log all repairs within KPI timescales through to completion via the PML system and defect monitoring system. To carry out all property management duties including move in and move out, deposit release negotiations and general tenancy administration. To conduct viewings and move ins for residents and applicants on void properties. Key Requirements: Operational experience working with and managing contracts within Build to Rent and Block Leasehold Management. Strong written and verbal communication skills Good problem-solving skills and highly organised To be flexible in delivering varied working hours on site to residents. Possess ARLA L3 and or MIRPM qualification or willing to undertake qualification Our Offer The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes Personal Development Plans