Credit Controller Location Newforge Lane, Belfast The entrance to Newforge Lane lies off the Malone Road and is well-served by bus Metro Service 8. Contract Permanent - Full Time Working Hours 37 hours - Monday to Friday Hybrid Working We currently operate a hybrid working policy with a mix of working from the office and home. Salary Starting salary £28,000 with opportunities to progress to £30,500, plus up to a 10% annual bonus. About Us Energia Group is a leading energy company in both RoI and NI, dedicated to decarbonising Ireland's energy system. Through three key unitsRenewables, Flexible Generation, and Customer Solutions (Energia in RoI, Power NI in NI)we offer advanced energy solutions. We're committed to driving Irelands renewable future and supporting local communities through initiatives like employee volunteering and community benefit funds. At Energia Group, energy moves us to deliver careers that power a greener and fairer future. Across our two brands that serve the entire island of Ireland Energia and Power NI we supply hundreds of thousands of homes and businesses with positive energy solutions and innovative technologies leading Irelands decarbonisation efforts. Were looking for people with positive energy who want to transform their ambition into impact in our environment and communities. Our talented employees are our greatest asset, and we invest in their growth through Learning and Development programmes. We foster a safe, inclusive work environment, champion diversity, and are seeking people with positive energy to make an impact in their roles through a meaningful career with us. About the Role Reporting to the Debt Manager, the main objective of the Credit Controller role is to reduce arrears in line with target, improving our companys cash flow while at the same time ensuring all market Codes of Practice, Data Protection and in-house department procedures are followed. The role will involve incoming and outbound telephone calls, investigative work to locate debtors, working with third party agencies and reporting information when required to the Regulatory Department. Energia are seeking to recruit someone with experience in a customer specialist role. Responsibilities Day-to-day, heres what your new role would look like: Making outbound calls to customers in line with company procedure. Taking inbound calls and dealing with customer queries promptly and efficiently. Managing a debt list portfolio. Negotiating payment agreements with customers. Monitoring and working on system To Dos as required and in line with targets. Creating and registering new accounts. Dealing with internal and external third-party stakeholders. Ensuring that all debt management activities adhere to Regulatory Codes of Practice, Data. Protection and in-house procedures. Updating customer contacts on the in-house billing system. Any other adhoc duties as deemed appropriate by the Debt Manager. About you Key Criteria What Youll Need 2 years+ experience working in Credit Control or a similar environment dealing with a high volume of customers and finding the best ways to recover payment for bills with effective negotiation. Previous experience of working in a fast paced / target driven environment. Excellent telephone manners with experience of working daily on inbound & outbound calls. Demonstrable strong communication skills and a well organised approach. Experience of working towards KPIs. Proficient in the use of MS office to include - Word, Excel, Outlook and PowerPoint. Desirable Criteria - These help decide between those who meet all the above key criteria: 3 GCSEs (to include Maths & English A* - C grade or equivalent). Demonstrable understanding of the gas and electricity industry. Team player with a positive attitude. If you are enthusiastic about this role but dont meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent were looking for.
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