Summary
An exciting opportunity has become available at a well-established UK based construction supplier for a customer service practitioner apprentice.
Wage
£16,896 a year
This role offers an excellent rate of pay of £352 per week and an opportunity for monthly bonus on top once fully trained.
Training course
Customer service practitioner (level 2)
Hours
8.00am - 5.00pm, Monday - Friday, with 1 hour for a lunch break.
40 hours a week
Start date
Monday 26 May 2025
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* Dealing with customer enquiries, phone calls, orders
* Speaking and building rapport with customers to try and find out information from them that will create sales opportunities
* Business to business sales
* Proactively calling businesses to fact find about them to understand their needs
* Tracking projects and chasing down start dates and to find out who the work will be awarded to
* Quoting customers on construction consumables (full product training given)
* Following up on quotations to secure orders
* Dealing with reactive customer enquiries / phone calls to service a customer’s needs
* Processing orders
* Build and manage an account base to get businesses continuously spending
* Proactively calling businesses to fact find about them to understand their needs
* Tracking projects and chasing down start dates and to find out who the work will be awarded to
* Quoting customers on Construction consumables (full product training given)
* Following up on quotations to secure orders
* Dealing with reactive customer enquiries / phone calls to service a customer’s needs
* Build and manage an account base to get businesses continuously spending
Where you’ll work
34 Industrial Park
Temple Road
Rotherham
South Yorkshire
S60 1FG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SHEFFIELD COLLEGE, THE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
As part of the apprenticeship you will be required to attend Sheffield City College on day release.
Requirements
Essential qualifications
GCSE in:
* English (grade A*-C or 9-4)
* Maths (grade A*-C or 9-4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Number skills
* Logical
* Team working
* Creative
* Initiative
* Patience