Manchester City centre (2 days per week onsite)
The company
Our client has the single-minded belief that in order for their business to be sustainable in the long term, fulfilling community needs will be at the centre of their strategy. As a company that is on a hyper growth trend, they are hiring a new team of community managers to foster their growing online presence in forums.
The role
We are seeking a top-notch, experienced Online Community Manager to act as the eyes and ears of your assigned brand communities. Reporting to the Community Team Leader, you will contribute to a bespoke community engagement strategy, build community relationships, and be responsible for the overall brand growth on channels like Discord, Telegram, Reddit, YouTube community, and Trustpilot.
Your Mission
* Daily monitoring of member activity on online forums, proactively reporting themes, trends, and problem areas to the Community Team Leader or Customer Service Team.
* Keep internal and external information up-to-date in a fast-paced environment.
* Work closely with the team to write and disseminate critical information about brand updates.
* Complete brand-specific training and be prepared to identify and flag Adverse Events across assigned communities.
* Reply to member comments in brand discussion forums to foster a sense of community and encourage conversation. NB- you will not be the point of contact for responding to individual customer complaints/inquiries, but work with CS to share data and cluster them into trends for the team to understand.
* Contribute ideas for the overall growth and health of individual communities while seeking out new channels where our customers gather.
* Responsible for managing Discord on-platform live events to engage and connect with the broader Discord community; onboard new users and ensure their continued engagement while promoting a vibrant community culture.
* Work closely with social and content teams to produce exclusive content and create a diverse creative community.
Requirements
* Entrepreneurial mindset and ability to operate autonomously.
* Experience using and building community servers.
* Knowledge of sports is a huge benefit.
* Ability to use social media tools to glean trends, statistics, and insights.
* Professionally represent the client's core values and mission when interacting with external parties.
* Strong work ethic and ability to work closely with and collaborate effectively with other teams.
* A global mindset: someone who has either worked internationally or had experience managing a large regional community.
* Ability to adapt to and learn new community-related software.
* Extremely organized and able to juggle multiple tasks.
* Team player.
* Able to work nights or weekends/variable schedule when necessary.
Responsibilities
* Work with social media managers to generate social content that will drive communications.
* Plan social content and maintain a content calendar.
* Monitor overall marketing strategy by overseeing social media campaigns.
If you are interested in the vacancy or want a confidential chat about the vacancy, please don't hesitate to reach out to me.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Marketing and Writing/Editing
Industries
* Marketing Services
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