Job ID: 3204914 | Amazon Australia Services, Inc
At Amazon, we are working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven individuals. If you would like to help us build the place to find and buy anything online, this is your chance to make history.
We are looking for a talented and committed Senior Workforce Planner to lead country wide staffing/high volume hiring events for our Customer Fulfillment & Delivery Services teams. In this high volume hiring space, you will manage the delivery of Associate labor through direct sourcing channels, vendor suppliers, daily vendor management and engagement initiatives. Additionally, this role requires owning the tactical development and delivery of community engagement plans, supporting labor demand planning with Finance and Supply Chain Teams.
In this role you will drive key metrics related to vendor engagement, peak planning, cost of hiring, compliance and driving a scalable lights‑out Workforce Planning workflow. You will be required to lead a small team (1–3 staffing leads) to drive country wide Workforce Staffing events.
Key job responsibilities
* Partner with business operations and finance regional leaders to align labor strategy, plans and mitigate risk due to labor fulfillment with weekly Labor Assumption and Labor Planning meetings.
* Determine the hiring strategy with the country, considering local market conditions and cost per hire.
* Use multiple channels in sourcing and keep current on recruiting sourcing trends (relevant to high‑volume hiring) both in sourcing directly and via third party suppliers.
* Interpret sourcing data to suggest viability of sourcing strategy and improvements needed.
* Audit and evaluate rate cards by role/skill to ensure parity and consistency.
* Challenge commercial contract terms and partner with Procurement & Legal to redraft contracts as required.
* Examine and establish causes of adverse trends in metrics, conduct root cause analysis and provide solutions.
* Vendor manage labor suppliers and associated KPIs, deliver standard work and forecasting.
* Partner with Workforce Staffing leadership to support community groups to leverage grassroots sourcing channels to develop talent communities to fill positions.
* Own process improvement initiatives, including collaboration with Product & Program Management teams on tech enablement and automation.
Travel up to 25% within the assigned geographical area is required.
Basic Qualifications
* Demonstrated experience in a workforce planning role.
* Solid understanding of, or experience within an operational environment.
* Experience working with and influencing senior level stakeholders.
* Experience with analytical tools and ability to dive deep into metrics and reporting.
* Experience in vendor management.
* Knowledge of Microsoft Office products and applications.
Preferred Qualifications
* Experience developing policies and supporting documentation.
* Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards.
* Financial planning or commercial analyst experience.
Acknowledgement of country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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