We are looking for Customer Service Advisers to deliver a first-class experience in our contact centre which is at the heart of our business. It is an exhilarating and fast paced environment where you will be answering an average of 50 60 inbound calls a day from customers that have queries regarding their water bills.
What you'll do
Your focus will be inbound telephone calls, you will be the first point of contact for many of our customers. From moving house, consumption questions, explaining a bill, checking tariffs, payment arrangements or resolving an issue, you will have the opportunity to make a difference every day.
As we are office based you will enjoy face to face contact with your colleagues and line manager daily in an inclusive and engaging environment.
From interview to offer we will keep you updated every step of the way. On day one, you'll receive a warm welcome from your new team and join our unique onboarding programme including our award-winning academy.
Our full-time roles can be 37 or 40 hours - it's your choice. (No evenings, Sundays, or Bank Holiday working here)
If you are looking for more flexible hours or a shorter working week, we're a life friendly employer that offers flexible working options and encourages our team members to have a working pattern that fits in with their lives. All we ask is that you commit to full time hours for your first six weeks fo...