Job Title: Veterinary Receptionist
Location: Forest Veterinary Centre (Epping, Harlow and Woodford)
Job Type: Part-time, Permanent
Hours: 30 hours per week (various shifts available) including weekends.
We are searching for a passionate individual to join our wonderful Client Care team at Forest Veterinary Centre.
You will be working as part of a friendly and supportive team in our busy small animal hospital in Epping, our brand new Harlow practice and our smaller Woodford branch. We believe our receptionists are key in providing the excellent client care we pride ourselves on.
The role can be rather physical and demanding, but also very interesting and varied You will need to have the ability to remain calm under pressure, show empathy in each situation you encounter, have the ability to multitask, be reliable, punctual and have a passion for excellent customer care.
Day-to-day tasks of this role will include answering the phones, providing a warm and welcoming experience to clients arriving, responding to emails, booking appointments, registering new clients, taking payments and keeping the reception area clean and tidy.
The successful candidate must have:
- Experience in a reception or customer service role
- Good IT skills
- Excellent telephone and face-to-face communication skills
- Provide excellent customer service at all times
- Good organisational and prioritising skills
- The ability to stay focused under pressure and to multitask
- Flexibility for cover in the event of staff sickness or holiday
- Previous veterinary knowledge desirable but not essential
What we offer
* 5 weeks holiday plus bank holidays and Birthday Leave
* Career progression opportunities
* Staff discount schemes
* Life Assurance
* Enhanced sickness pay
* Enhanced equal family leave
* Employer contribution pension scheme
* Wellness program including:
* Employee assistance program
* Eyecare voucher scheme
* Free annual Flu jab
* Cycle to work scheme
* Recruitment referral reward scheme
About Us
Forest Veterinary Centre is a well-established primary care practice providing excellent levels of veterinary care. Our main hospital is at Epping where we also provide an out of hours service for several other practices in the local area. We also have branch surgeries at Harlow, Woodford and the Isle of Dogs.
Forest Veterinary Centre is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Forest Veterinary Centre, Linnaeus or the role, please contact our Talent Acquisition team at
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