Full-Time | 6‑Month Contract | Walsall (Bescot)
Starting Salary: £23,833
At the RAC, we’re all about people our colleagues, our members, and the communities we support. Every day, our frontline teams are out on the road helping drivers when they need us most. Behind the scenes, our Resourcing & Scheduling Specialists make that possible. You’ll be the person colleagues turn to when they need clarity, support, or answers about their schedules and resourcing.
You won’t just be planning hours; you’ll be supporting people.
What you’ll be doing
As a Resourcing & Scheduling Specialist, you’ll own the planning and scheduling activity for a specific business area, ensuring our workforce is ready to meet customer demand.
1. Ensure resource levels and colleague availability meet operational needs, budget requirements, and overall workforce planning priorities.
2. Support Business Managers by monitoring absence performance, maintaining accurate audit trails, and managing banked and flexi hours effectively.
3. Identify opportunities to improve efficiency by reducing wasted hours, downtime, and other resourcing inefficiencies.
4. Build strong, collaborative relationships across teams and provide clear, timely guidance in response to resourcing queries.
5. Use planning tools, data insights, and real‑time trends to make informed decisions and recommend improvements to the analytics team.
6. Provide regular updates and action plans on bank‑hour risks, resourcing pressures, and forecast‑driven adjustments needed to support key KPIs.
What you’ll bring
7. Organised, calm, and comfortable working with data
8. Confident communicating with a variety of colleagues
9. Curious and eager to find solutions
10. Good at balancing people needs with operational requirements
11. Comfortable working in a fast-moving, ever-changing environment
12. Motivated by keeping teams supported and things running smoothly through great planning
Why you'll love working for us
13. Share in our success - All our employees are awarded shares, at no cost, so their share is in the success of growing our business
14. Free RAC Ultimate breakdown cover - From your very first day
15. Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax
16. Generous holidays - 23 days plus bank holidays (rising to 25 with service)
17. Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits)
18. Wellbeing support - 24/7 confidential support helpline for you and your family
19. Exclusive discounts - Save on tools, tech, holidays and more through our Orange Savings portal
Why RAC?
For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star rating showing that RAC is a place where support, ambition, and opportunity go hand in hand.
We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.