Used Car Retail Sales Manager
Location: Llandudno
Employment Type: Permanent
Working Shift Patterns: Week 1: 5 weekdays, Saturday off, Sunday closed; Week 2: 4 weekdays and Saturday, Sunday closed
Working Hours: 08.30am to 18.00pm
Salary: £32,000 OTE £60,500 uncapped commission plus employee car scheme (subject to meeting eligibility criteria)
About the Company
Logic 360 Ltd is a leading Talent Partner to high‑profile clients in the automotive industry, committed to excellence and innovation. We pride ourselves on delivering first‑class services and solutions to our clients and candidates.
Client Information
Our client values outstanding service. As their Used Car Retail Sales Manager, you will support the sales team to hit targets, delight customers, drive retention and stay fully compliant.
Key Responsibilities
* Manage profitability, finance administration, and customer enquiries for vehicle sales, ensuring effective dealership support.
* Achieve agreed targets for used car sales, finance income, and profit‑generating products within operating guidelines.
* Maintain and update the CRM Portal daily, allocating settlement requests and end‑of‑terms to Sales Executives in consultation with Sales Managers.
* Support the enquiry management and retention processes, ensuring procedures are followed in the absence of the Sales Manager.
* Maintain accurate sales, finance, and CRM records, ensuring all paperwork and financial documentation is completed correctly and on time.
* Deliver excellent customer service, resolving queries and complaints professionally.
* Ensure compliance with FCA requirements, financial regulations, and dealership procedures.
Qualifications & Experience
* Knowledge of financial packages, accessories and insurance products.
* Excellent customer service and organisational skills.
* Excellent communication and administrative skills.
* Reliable and focused.
* Excellent attention to detail.
* Ability to work well under pressure and to tight deadlines.
* Ability to work within a team environment.
* Ability to use own initiative.
* Experience communicating with Senior Management.
* Ability to work weekends and bank holidays.
* Knowledge of Drive and Word package IT experience.
Skills Requirements
* Strong leadership and team management skills.
* Excellent organisational and time management abilities.
* Customer‑focused with strong communication and problem‑solving skills.
* Commercial acumen with experience in budgeting and cost control.
* High standards of quality and attention to detail.
* Commitment to health and safety and maintaining compliance at all times.
What is on Offer
* 22 days' holiday, increasing to 25 days with length of service, plus your birthday off to celebrate.
* Access to a new car at a reduced cost through our salary sacrifice Employee Car Scheme (availability, terms, conditions and eligibility criteria apply).
* A friendly, family‑run business with a supportive team culture.
* Specialist development to keep your skills sharp.
* Ongoing learning and a clear path to progression.
* Work in a modern, high‑spec facility designed for excellence.
* Life Assurance Scheme.
Equal Opportunity Employer: Logic 360 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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