Position: Hospitality Events Account Manager
Employment: 42 hours per week | Full Time | Permanent
Location: East London E1 | Hybrid (1 Day Remote)
PURPOSE OF ROLE
This is not your standard Account Manager role, and we are not your standard agency.
We’re a fast-moving, fun-loving production & experiential agency that partners with some of the most exciting brands in the world. Our clients don’t come to us for just one or two hero campaigns a year, they rely on us year-round to deliver hundreds of projects, big and small, sometimes 30 at once!
We are their go-to fixers. Problem-solvers. Hustlers. Creative brains and operational machines.
We’re looking for a doer, someone with an entrepreneurial spark, an obsessive attention to detail, and the ability to thrive in beautiful chaos. Someone who can pick up a phone, book a venue, charm a supplier, design a wrap, and make sure that bar gets to Berlin by next week, without breaking a sweat (or at least not showing it).
If you’ve ever managed a nightclub or smashed targets in on-trade sales, and you’re itching for a role where no two days are the same, keep reading. We can teach agency processes. We can’t teach years of on trade knowledge, industry relationships and genuine understanding of how brands win in bars, clubs and festivals.
WHAT WE ARE LOOKING FOR
* Experience in a background where multi-tasking is survival: bars, on-trade, events, sales etc.
* Calm under pressure, even when chaos reigns
* Organised and detail-obsessed
* Entrepreneurial, resourceful, and hands-on – you find a way
* Fun, full of energy, and great with people as well as a good level of commercial awareness
* A natural problem-solver who thrives on fixing things
* Not afraid of long hours when the work demands it
* Hungry to learn and not precious about what’s “your job”
* Comfortable with multiple priorities, fast turnarounds, and change
* Exceptional accuracy and attention to detail.
* A ’can do’ attitude and solution oriented mindset.
* Excellent communication skills
* Confident IT skills (Google suite use preferable)
* Budget and financial planning capabilities
* A strong understanding of key project and account management elements across a variety of event sectors would be great, but isn’t essential
* Full driving licence
KEY RESPONSIBILITIES
* Project Ownership & Delivery - Lead the full lifecycle of projects from initial concept through to on-site delivery and debrief
* Creative Production & Concepting - Collaborate with internal creative and design teams to develop and execute ideas that meet client objectives
* Commercial & Budget Management - Own project budgets from proposal through to reconciliation.
* Team Leadership & Internal Collaboration - Provide clear day-to-day leadership and direction to the account team delivering projects
* Event & On-Site Leadership - Act as senior on-site lead when required, maintaining full accountability for delivery
WHAT WE OFFER
* Discretionary bonus
* Pension contributions
* 28 Days (Including Bank Holidays) that will increase by 1 day per annum up to a maximum of 38 days.
* Enhanced Parental, Family and Special Leave
* IT equipment and ancillaries as required
* Company Events
* Issue of company branded clothing
A BIT ABOUT CREATION
Creation is founded around four key service offerings - Creative, Production, Live and Asset & Inventory Management which enable us to offer our clients a turn key solution to deliver stand out brand experiences. We focus on creative, solution-led, high quality outputs and through integrity, passion and a one team mentality we are trusted by our clients to create and deliver the impossible. We dedicate ourselves to fostering a collaborative environment where our employees are continuously striving for excellence, innovation and professional growth, ensuring that everyone has the opportunity to contribute, thrive and make a meaningful impact.
This approach has set us apart from agencies in our field, leading to record breaking growth and recognition as one of the fastest growing companies both in the UK and Europe (Financial Times - FT 1000, Sunday Times Top 100, FEBE) for the last three consecutive years. We are also Silver-accredited by Ecovadis which recognises companies for their sustainability practices and their commitment to Environmental, Social and Governance (ESG) policies.
As we look to the future, we continue to expand, notably into global markets with the right leaders and teams at the forefront.
We are proud to be an equal opportunity employer and we’re committed to diversity and inclusion. We don’t discriminate on the basis of race, gender, ethnicity, citizenship, national origin, religion, sexual orientation, age, marital status, disability, or any other legally protected status.
All applicants are asked to submit a CV and cover letter to: